James Van Aken Email & Phone Number

New York, New York

• Responsible for the day-to-day operation of audio tour operations at the Statue of Liberty.• Recruit, train, and manage staff of 20 full time, part time, and seasonal employees for the Statue of Liberty.• Work with client (Statue of Liberty – Ellis Island Foundation) and National Park Service to seamlessly integrate audio tour operations with sites. • Create daily, weekly, and monthly reports on player distribution, inventory, and site changes. • Oversaw changeover between audio tour companies

Greater New York City Area

• Assisted in preparation and reopening of the audio tour programs for the Statue of Liberty National Monument (July 2013) and Ellis Island Immigration Museum (October 2013) in wake of Hurricane Sandy.• Responsible for the day-to-day operation of audio tour operations at the Statue of Liberty (July 2013 – January 2018), Ellis Island National Museum of Immigration (October 2013 - March 2014; January 2016 – January 2018), and the Museum of Modern Art (March 2016 – November 2016). • Recruit, train, and manage staff of up to 80 full time, part time, and seasonal employees.• Maximized audio tour take up rates at all-inclusive sites; 9% increase over first two years. • Develop and implement loss prevention policies to ensure audio tour returns.• Increased staffing efficiency by creating customized seasonal scheduling.• Worked with staffing agency to develop hiring plans and speak weekly to discuss status of employees. • Create weekly and monthly reports on player distribution, inventory, wait times, and site changes.• Acted as client contact in the seven month absence of a Client Services Manager (September 2013 - April 2014).• Track and submit payroll for all weekly and bi-weekly employees.

Jersey City, Nj

• Resolve 12-15 customer calls and emails per hour, including placing orders, investigating and tracking shipments, product questions on our company's ten different websites, etc.• Communicate with shipping partners (UPS, FedEx, LaserShip) regarding tracking information, shipment redirects, and return authorizations.• Report website-related errors and issues to IT team.• Other general administrative duties as assigned.

Greater New York City Area

• Hired, planned, and managed a staff of 25 employees for United Nations audio tour program.• Maximized audio tour takeup; combined GTS and audio tour takeup exceeding 250,000 visitors. • Acted as day-to-day contact with client, from front line staff to Chief of Visitor Services.• Worked with client contacts to coordinate complex system of audio and guided tours for both walk-in and reserve guests.• Directed cash operations including reconciliation, bank deposits and petty cash (Vista POS). • Supported Director of Site Operations with projects such as on-site training and employee policy manuals.• Provided on-site operational support to other clients such as The Jewish Museum, Skywalk Observation Deck and Victoria’s Secret.

Greater New York City Area

• Hired, trained and managed a staff of 6 seasonal employees. • Recruited and communicated with corporate clients for the WCS Online Discount Ticket Program.• Oversaw daily register reconciliation (Galaxy POS).• Developed and executed PR and marketing strategies, such as e-mail blasts and website updates.• Attended and assisted in promotional functions, business events and private events on- and off-site.• Supported Manager of Group Sales with projects such as departmental training manuals.• Responded to group sales inquiries, created reservations, and processed payments.

Greater Philadelphia Area

• Supervise 15-25 seasonal employees for Parking Department.• Provide excellent customer service.• Collect weekend revenue and receipts.

Philadelphia, Pa

• Stock and rotate merchandise for the Produce Department.• Provide excellent customer service including greeting shoppers and answering questions.• Breaking down pallets, separating produce for sales floor, cooler and/or back room prep area.• Assisting in other duties as assigned.

Greater New York City Area

• Run on-air console for music, PSAs, and commercial broadcasts.• Record syndicated broadcasts for future airing.• Work off-site promotional events.• Coordinate prize delivery.• Organize and inventory promotional items.

90.3 Wrpr

• Manage station offices, voice mail, and e-mail account. • Maintained contact with DJs regarding updated station information and upcoming meetings.• Loaded audio to and programmed automated broadcasting system (Simian).• Interact with school faculty in an official capacity.