Leader of a remote team of >50 people located stateside and offshoreIntegrated and synchronized the removal of 3P operations to an offshore workforce creating a savings of ~$1.4 mil YTD, while decreasing defect rate 50%Negotiated contract extension with 3P saving ~1.1mil over 2021Collaborated and partnered with AI, OCR, and AP teams creating a HITL process that saved ~$250k YTDBuilt foundational process and calibrated team performance metrics to deliver on strategic initiatives and OKRsCreated visibility of operator output by implementing individual KPIs for a remote workforce, thus enhancing SLA adherence and giving foundation for professional growth and development Orchestrated time studies and waste analysis exercises to increase labor efficiency and automation; removed NVA tasks; ideated system connectivity to remove human touch.

Manufactured a formal knowledge and best practice depository for the national project management teamSuccessfully controlled and managed over 25 SaaS contracts in the first three monthsNavigated resource and schedule confines to minimize personnel allocation and company expenseDeveloped and deployed a standard operating procedure for technology upgrades which eliminated hourly costs of company personnel

Developed and managed the national compliance program for the world’s most extensive single-family rental home portfolio (over 80,000 assets in 14 markets across the U.S) Developed a systemized encyclopedia of SOPs and tooling for internalizing property management functionsStrategized with technology teams to develop tools to increase internal labor efficiency, reduce risk, improve management visibility and reporting on both custom and licensed third-party softwareHired, mentored, and managed a national team of 30 compliance professionals trained to successfully negotiate the resolution of property compliance concerns without incurring legal costsMitigated financial exposures and operating delays producing a savings of over $6.5 million in fine/violation face value over six years.

Methodically reinvented failing stores by altering the operation, leveling up service levels and the customer experience to produce multiple >$2million gross revenue stores Trained and mentored several assistant managers for the general manager positionIncreased sales 8% within the first year; 10% the following year Reduced food costs by 5% annual saving ~$100k per storeDecreased labor costs by 5-7%, annual savings >$100k per store.

Exceeded sales goals on a monthly basis by 20%Organized and marketed promotional events Regional educator on process, procedure and customer serviceTrainer of new associates in various locations post mergers and acquisitions

Responsible for all human resource functions recruiting to terminations Built relationships with staffers at various facilitiesMet and exceeded sales quotas and expectations through positive working relationships