James Fennell Email & Phone Number

Leeds, West Yorkshire, United Kingdom

As a Claims Manager, I oversee end-to-end management of complex clinical negligence cases, ensuring thorough investigation and effective resolution. I liaise with medical professionals, legal panel and our members to assess claims, negotiate settlements, and minimise risks. My role requires a strong understanding of clinical and legal principles, excellent communication skills, and the ability to manage multiple conflicting priorities.As part of a multi-disciplinary team I manage both pre action and a litigated claims through to resolution. I initially assess the facts, law, apportionment issues, quantum and likely costs in order to devise and implement a strategy proportionate to the claim.Skilled in handling escalated tasks from colleagues, I provide expert guidance and resolution for complex issues. I assess the situation, identify key challenges, and implement effective solutions to ensure timely and satisfactory outcomes. My approach involves clear communication, collaborative problem-solving, and a focus on maintaining high standards of quality and efficiency.I am experienced in assessing and approving claims reserves set by others, I evaluate case details to determine appropriate reserve amounts, ensuring accurate financial forecasting. My process involves thorough litigation risk assessments, assessment of expert evidence and pleading to ensure sufficiency of reserving whilst taking into account the Claimant's position. I am proficient and experienced in conducting quality assurance audits. I ensure that all processes and case management practices meet established internal and external standards and regulatory requirements. I have successfully completed an Emerging Leaders Programme. I further developed my leadership skills, strategic thinking, and effective decision-making abilities. This enhanced my ability to lead and drive efficiency. I gained valuable insights into leadership best practice and took on greater responsibility.

Leeds, West Yorkshire, United Kingdom

In my role as a Claims Negotiator I had responsibility for proactively managing a mixed caseload of Medical Clinical Negligence cases with a value of up to £500,000 deemed as cases to be settled by the Claims Assessment Team.It was my job to ensure that settlement is reached in the most cost effective and timely manner possible in accordance with the Pre-Action Protocol for Clinical Disputes and to avoid the need for litigation if possible. My caseload included a variation of files including claims to be settled swiftly, cases requiring further quantum investigations and expert evidence, litigated matters that have been sent out to Panel Solicitors, and also matters involving co-defendants with disputes over apportionment. It was my role to liaise with a number of external parties including members, claimant solicitors, panel solicitors, litigants in person and experts if necessary as well as using internal resource.I ensured accurate claims estimating and kept up to date and worked ensure that claims data entries are as complete and accurate as possible. I strived to deliver team and individual targets to ensure they are consistently met and exceeded by working proactively to keep on top of my work.I reviewed and appeal CRU and NHS charges certificates on all of my claims when possible in view of saving money for the organisation and our members.Confident in challenging views and I have a proven track record of settling claims quickly and cost effectively. I work maintain an up to date knowledge of relevant medicine, law and procedure by attending CPD courses and actively looking for training and tapping into the knowledge and experience of my colleagues to broaden my own. I take a strategic and proactive approach towards all my files and take a complete view of my files as well as focusing on individual issues. I enjoy immersing myself in the technical aspects of claims and I am confident challenging tactics and strategies

Leeds, United Kingdom

In my role as a Claims Assistant l provide professional support to the clinical and legal team with responsibility for liaising with members and claimant solicitors and drafting documents and ensuring the file is up to date.My responsibilities are to assist in the investigation and evaluation of dental negligence cases as quickly and thoroughly as possible with a view to resolving the case appropriately through the pre-action protocol (either by settlement, or persuading the claimant to abandon the claim) or otherwise, preparing the case for litigation, and the management of proceedingsMy role includes reviewing and analysing all records, reports and other data provided by members to produce and continually update a detailed chronology of medical and procedural issues for each case. I am required to be pro-active and I maintain an up to date knowledge of relevant medicine, law and procedure and comply with professional ethical guidance.I liaise with all relevant parties, including our members, patient’s representatives and co-defendants where appropriate to obtain missing documentation, and to ensure deadlines for return of this information are met. I deal with the preparation of statements and identify experts, draft instructions and provide instructions for the preparation of bundles. I ensure data integrity and strive to deliver team and individual targets to ensure they are consistently met and exceeded.

Leeds, United Kingdom

My current role is as a Fee Earner in the Personal Injury department dealing predominantly with CICA (Criminal Injuries Compensation Authority) claims. I currently have responsibility for a caseload of around 400 files. I work directly with clients and other authorities such as GP surgeries, hospital and the police in order to bring the swiftest and best resolution to the client's claim. I handle range of duties that require me to be very proactive with the client work and handle all aspects of the case promptly.I maintain an extremely high standard of care for my clients and I work effectively to ensure all claims run as smoothly as possible. I handle client information and manage cases through the use of Proclaim Case Management software. I deal with vulnerable clients on a daily basis and have the experience to manage my client’s expectations and provide a reassuring approach to the claims process. Monthly and Yearly income targets were a requirement as part of my role. I kept track of these personally and relayed information to my manager as necessary.

Leeds, United Kingdom

My role was as the primary fee earner in a department dealing primarily with CICA (Criminal Injuries Compensation Authority) claims. I had responsibility for a caseload of over 350 files and dealt with claims from beginning to end using a case management system. My day to day responsibilities involved dealing with incoming enquiries directly from potential clients via telephone and email. I ensured the smooth management of claims and attended to all client queries and correspondence. I dealt with large volumes of work daily and improved my time management and people management skills as my workload increased.A large part of my role included dealing with vulnerable and sometimes difficult clients. I have gained the skills to build rapport with my clients and provide a supportive role in the claims process. I was responsible for dealing with all payments and billing for monies received into my department. I ensured that work was delegated where possible to ensure that the focus on the more challenging aspects of the claims process.Monthly income and new business targets were a required as part of my role. I kept track of these personally and relayed information to the partners regularly.I liaised with the senior partners at the firm on a daily basis and I was also involved in monthly senior management meetings which ensured that I had a good understanding of the firm and provide a forum for discussion with colleagues in a similar position in the firm.

My initial responsibilities were dealing mainly with student applications for medical indemnity, telephone/email queries and correspondence. My ability to learn a lot of new skills quickly proved essential in my successful application for a vacancy within a new role created within International Membership. My main role within International Membership was with the servicing and administration of new applications for membership for many schemes around the globe.I ensured a swift turnaround of applications and contributed to the development and improvement of service levels to members and new applicants. I provided essential support responding to queries by telephone and email from various areas of the world including South Africa, The Caribbean, Malaysia and New Zealand. This included taking payments and dealing with all membership queries. The majority of interaction in my role was via email as I worked directly with schemes in South Africa and Malaysia and New Zealand amongst others across the globe. I quickly became accustomed to this way of working and ensured a high standard of communication to these schemes. I also took responsibility for quality control and checking. I built data integrity to become part of my role and ensure the highest quality of service to members. I gained the skills to plan my workload to work the best both individually and as part of the team. I was involved in regular report work with international schemes. I subsequently was given the added responsibility of taking on the workload of all areas of New Zealand membership.

Leeds

Although this was only a short term role I gained great experience dealing with customers over the telephone, face to face and through written correspondence discussing the planning of support visits and the subsequent reports from officers with tenants. This role taught me the importance of diplomacy and maintaining a firm yet empathetic stance with tenants. I gained experience working to strict targets and dealing with a varied and large workload including visiting tenants.

Leeds

My responsibilities in this role were dealing with administration tasks across a large department of pensions administrators. I dealt with work of a time conscious nature and maintained a high level of productivity to ensure that tasks were completed to enable the department to run smoothly. I gained valuable office experience learning how to manage a large volume of work and experience handling and processing important and confidential data.

Diploma In Insurance, Insurance

M80 - Underwriting Practice M85 - Claims Practice M05 - Insurance Law M92 - Insurance Business and Finance

Certificate In Insurance, Insurance

IF1 - Insurance, Legal, Regulatory IF4 - Insurance Claims Handling Process IF7 - Healthcare Insurance Products

Graduate Diploma In Legal Practice, Civil Litigation, Criminal Litigation, Client Care Skills

Activities and Societies: West Yorkshire CILEx branch Civil Litigation Criminal Litigation Client Care Skills

Bachelor Of Laws (Llb), Law

Activities and Societies: Mooting Society Intra-Mural Football