James Messner Email & Phone Number

• Reviews medium to high complexity work done within personal lines business unit against quality standards, rules, and desired business outcomes. Identifies trends that need to be resolved.
• Leads internal calibration reviews, actively participates in discussions related to interpretation of guidelines, and ensures consistency across the team.
• Builds strong relationships, rapport, trust and credibility with business partners and peers. Seen as a subject matter expert by business units.
• Participates on projects internally and in conjunction with external business units. Aware of other department and business partner workstreams that may impact priorities.
• Runs reports to develops ad hoc reports to track results of team, department progress and support leadership requests.
• Identifies issues and needed changes with the processes currently employed, and acts as a change agent to coordinate revisions and updates across business units.

Greater Denver Area

• Managed 10 claims associates under direct supervision of claims manager.
• Oversaw special investigations, liability reconsiderations, and intra-company arbitration.
• Responded to Department of Insurance and Office of Consumer Affairs inquiries.
• Conducted periodic best claims practices file reviews and one on one coaching with associates.
• Developed training materials and job aids for core team and department.
• Oversaw a reduction in claims pending, increased customer satisfaction scores, and better quality audit results across core team while achieving perfect personal quality assurance scores.

Greater Denver Area

• Evaluated high-complexity pre-litigation claims for coverage, liability and settlement.
• Conducted detailed examinations of state statutes, insurance policies, contracts and applicable law.
• Achieved high audit scores in customer service, valuation and reserving, and best claims practices.

Greater Denver Area

• Determined liability and coverage for injury-involved auto accidents from low to high complexity.
• Investigated medical records, negotiate injury claim settlements and prepared settlement paperwork.
• Produced early, fair, and reasonable settlements while maintaining low claim pending volume.

Greater Denver Area

• Successfully managed a high volume of claims for 10 states with a low average pending.
• Developed claims continuous improvement projects in conjunction with senior leadership.
• Regularly recognized by senior leadership for perfect quality assurance and customer service scores.

Higashinaruse Village, Akita Prefecture, Japan

• Taught language classes for all grades in Higashinaruse Junior High School. English communication test scores improved and high school entrance exam scores remained among the highest nationally.
• Created and taught a pilot English language course for kindergarten and elementary school students. Subsequently, parents’ number one request for the following year was the addition of more classes.
• Created and taught two pilot adult language education programs for members of the local community. The classes received strong reviews from the first group of students.
• Coached English students in speech-writing and public speaking for oratorical contest across Japan.

Atlanta, Georgia

• Worked on the team that designed and launched the ProCards format, which became a leading revenue driver for the company nationwide and delivered high response rates for customers such as Kohl’s and Home Depot.
• Designed formats, estimated costs and created pricing plans for a wide variety of direct mail in-line finished advertisement for Amex, Capital One, Delta, Lowe’s and Best Buy.
• Lead estimator for game-piece printing nation-wide; assisted the sales department in recapturing the multi-million dollar contracts for the printing of the McDonald’s Monopoly Game.
• Worked closely with a wide variety of outside vendors to establish pricing and production plans for printed projects that were beyond our in-house capabilities.
• Oversaw the training of new staff in the Estimating Department.

Associate In Claims

Bachelor Of Science (B.S.), Graphic Communications