James Rook Email & Phone Number

United Kingdom

London, England, United Kingdom

Surrey

• My role at Ricoh UK was as the General Manager at the Merstham branch in the print production sector. My responsibilities included:
• Day-to-day running of document services out of the Merstham branch of Ricoh UK managing 140 staff
• Overseeing the relocation of the document services department from Coulsdon to Merstham.
• Significantly improving the cost of sale within document services.
• Implementing process developments throughout the department.
• Achieving the successful accreditation of ISI 9001, 1801, 2701, 1401 ISMS.

London, United Kingdom

• Following my successful completion of the Six Sigma examination, I was asked to take control of a new programme of ISE being introduced nationwide across the UK
• As part of this role, I implemented the RSE methodology to all outsourced sites and to 600 plus employee’s
• I set up full auditing of sites
• I set up and conducted the first satisfaction survey for the whole of the outsourcing department.
• As the leader of this programme, I reported directly to the US board of IKON.

Crowd

• HW Wallace is a manufacturer of laboratory test equipment for the polymer industry. The requirements of my position within the company were to test all equipment to BSI standards, working as a European BSI Calibration.
• I was trained by BSI in equipment calibration and became an approved BSI calibration specialist, working mainly in Europe (Sweden, Denmark, Malta, Italy and India)
• I was responsible for booking all visits, stock/spare parts and customer management.