James Waala Email & Phone Number

• Maintain 20 or more Windows and Linux based servers in a vmware environment • Maintain all network hardware (HP, Aruba, Cisco, Checkpoint)• Maintain ShoreTel/Mitel phone system• Maintain both Lotus Domino and Microsoft Office 365 Exchange email systems • Correct all day to day issues on workstations, laptops, smart phone, and tablets • Administer ERP (Exact MAX), CRM (Salesforce), QMS (Compliant Pro), CAD (Creo / Altium), and RSA VPN systems, Document Management (DocuWare). • Create and maintain documentation used for training, FDA, ISO, and Sarbanes Oxley compliance • Use and maintain Zendesk for all trouble tickets • Make purchasing decisions based on need, ROI, and vendor terms for projects, licensing, and hardware

• Supported several locations and traveling staff across North America• Maintained 20 or more Windows and Linux servers used for Domain Controller, File Server, Print Server, Database, Access Control, DNS, DHCP, and Citrix XenApp functions• Supported Citrix XenApp, Cisco Call Manager, Symantec Backup Exec, Baan ERP, and Lotus Domino 8.5 applications• Supported and managed Windows Server 2008 Active Directory• Worked with VMware v5.1 to create and managed virtual workstations and servers• Corrected day to day issues on Windows and Mac OS based workstations• Managedthe deployment of servers, workstations, laptops, switches, routers, and peripherals• Helped create and maintain training documentation• Supported both Cisco AnyConnect and Stonesoft VPN clients• Used VI Service Desk software for all trouble tickets, knowledge base articles, and asset management• Worked directly with the IT Manager on purchasing and integration projects• Setup and maintained Android, Apple iPhones, and Apple iPads for corporate use• Maintained all server and workstation image creation and deployment using Acronis True Image• Maintained onsite and offsite SAN and NAS devices

• Member of a 4 person IT department supporting 3500 Agents and Staff at over 20 locations.• Help maintain numerous Windows based servers and desktops in person and remotely.• Perform both basic and advanced technical support via phone, email, and in person.• Traveled to the different locations in order to correct IT issues, and network diagnostics.• Worked with the IT Director on more complicated Citrix, network, Active Directory, and server issues.• Helped administer the mDeamon and Microsoft Exchange email systems.• Reviewed and troubleshot tape backup issues.• Performed setup and troubleshooting of Palm and Microsoft based PDA’s.

• Member of 3 person IT department supporting over 400 nurses & staff both on and off site.• Troubleshoot network, printing, & workstation issues both onsite & remotely.• Created and maintained Active Directory accounts.• Assisted the IT group with Citrix administration.• Worked with Cisco VPN clients.• Helped maintain the Microsoft Exchange and Communigate Pro email systems.• Maintained Linux file and print servers.

• Repaired hardware & software issues on end-user computers.• Assembled new computers. • Performed phone/remote support for PC & internet customers.• Setup and maintained client office and home networks.• Maintained inventory levels, researched & designed new computer systems.

• Built, repaired, refurbished, & tested multiple computer system platforms.• Ran quality control tests on used digital equipment (printers, monitors, digital cameras).

• Member of 4 person team coordinating a Y2K PC application rollout.• Configured & updated user account settings for over 4,000 Windows 95 & NT PC accounts.• Assisted end users with software installations over the phone.

• Repaired variety of problems with all models of Apple laptop computers & printers.

Bachelors Of Science, Network Design And Management

Graduated February, 2013

Cisco Academy, Cisco Network Fundamentals

CCNA Certification Earned

Associates, Electronic Service

General Studies