James Waldock Email & Phone Number

Albuquerque, Nm, Us

Albuquerque, New Mexico, Us

South Jordan, Ut, Us

Sunnyvale, California, Us

Albuquerque, Nm, Us

Information Technology Specialist from October 2016 – Present • Monitor and support desktops, laptops, servers, switches, firewalls, and wireless access points• Provision user accounts across multiple systems including, but not limited to: Meraki VPN, Office 365, G-Suite, VoIP, Slack, Zendesk, Adobe Cloud, etc.• Troubleshoot and resolve all software, hardware, networking, VoIP, and audio-visual issues for corporate environment• Manage and maintain company inventory in regard to employee issued hardware• Setup, document, and deployment of various systems including servers, laptops, desktops, phones, and other technologies• Manage phones, e-mail, and multiple CRMs• Network cabling including termination of Ethernet and support of end-user network environments• Configure and test future builds for corporate systems, software, and hardware• Develop and maintain system documentation• Remotely manage offsite office networksTier 2 Team Lead from July 2014 – October 2016• Oversee Tier 2 and Tier 1 Support staff• Help customers to design, maintain, and repair their networks• Maintain and repair customer databases• Automate and streamline service provided by customer support team• Work with development team to resolve complex issues• Work with SQA team to resolve complex issues• Train support staff on new techniques for resolving issuesCustomer Support Representative - Network Specialist from April 2012 – July 2014• Helped customer’s setup and configure their network• Helped customer’s setup and configure their POS system• Answered general questions about product• Trained customs how to use product• Installed and maintained softphone and cloud VoIP system for the call center

Associates Of Applied Science In Network Administration, Network And System Administration/Administrator

Associates, Applied Science In Graphic Design And Multimedia