Field Service Supervisor
Birmingham, Alabama Area
Manage and plan daily job scheduling, providing excellent service to area customer base; manage and motivate team of Service Technicians including operations, planning, budget setting, and cost control and profit maximization. - Job Planning. - Manage, motivate and lead daily work activities of Shop Service Technicians and provide supervision and managerial support. - Ensure professionalism and a high customer service standard. - Expedite service orders and calls, if… Show more Manage and plan daily job scheduling, providing excellent service to area customer base; manage and motivate team of Service Technicians including operations, planning, budget setting, and cost control and profit maximization. - Job Planning. - Manage, motivate and lead daily work activities of Shop Service Technicians and provide supervision and managerial support. - Ensure professionalism and a high customer service standard. - Expedite service orders and calls, if necessary. - Sell repairs and follow up work. - Track and follow up on leads brought in by field operatives (technicians and inspectors). - Develop quotes in a timely manner. - Schedule preventive maintenance and repair activities on equipment. - Resolve customer issues and complaints. - Complete, process and route appropriate paperwork. - Provide a high level of communication with both Customer and Office. - Perform service work to assist with overflow and emergencies, as needed. - Source difficult to find parts. - Coordinate the procurement of supplies, materials, equipment, and subcontract labor for jobs. - Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working order. - Inspect overhead crane and hoist and conduct spot inspections and audits of the Service Technicians’ equipment and vehicles and record the results. - Enter data into SAP database as necessary and utilize MS Office applications - Responsible for all miscellaneous activities within the branch such as shipping/receiving, shop cleanliness, equipment/building maintenance, answering phones Show less