James Wallace
AeroLeads people directory · profile

James Wallace Email & Phone Number

Cloud Executive, ex-salesforce, Pegasystems, Nuance Communications, Unisys - ITIL, SaaS, PaaS at Tooli
Location: Berryville, Virginia, United States 7 work roles 1 school
1 work email found @pega.com 18 phones found area 540, 321, 703, 215, 813, 239, 941, 610, 407, 570, and 781 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 18 phones

Work email j****@pega.com
Direct phone (540) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Role
Cloud Executive, ex-salesforce, Pegasystems, Nuance Communications, Unisys - ITIL, SaaS, PaaS
Location
Berryville, Virginia, United States

Who is James Wallace? Overview

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Quick answer

James Wallace is listed as Cloud Executive, ex-salesforce, Pegasystems, Nuance Communications, Unisys - ITIL, SaaS, PaaS at Tooli, based in Berryville, Virginia, United States. AeroLeads shows a work email signal at pega.com, phone signal with area code 540, 321, 703, 215, 813, 239, 941, 610, 407, 570, 781, and a matched LinkedIn profile for James Wallace.

James Wallace previously worked as COO at Tooli and VP Cloud Service Reliability at Pegasystems. James Wallace holds Bachelor Of Science (Bs), Management Information Systems, General from Delaware Valley University.

Company email context

Email format at Tooli

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{first}.{last}@pega.com
86% confidence

AeroLeads found 1 current-domain work email signal for James Wallace. Compare company email patterns before reaching out.

Profile bio

About James Wallace

Jim Wallace is a highly experienced and accomplished Technology Executive with a record of achievement in growing and scaling large technical organizations who are laser focused on proactively addressing technical operations issues. He is an exceptional leader of large-scale technical operations organizations who specialize in providing 24x7 support with SLA levels consistently above 99.9% and often exceeding 99.99%. Noted for developing and growing large-scale global accounts through service assurance, relationship building and world class client support. A proven manager, mentor, motivator and project manager to high performance work forces with as many as 185 professionals in both domestic and “Follow the Sun” technical operations; including US Domestic locations, Singapore, Ireland, Poland, Australia, Japan and India. A responsible steward of company and client resources.Technically savvy executive and a quick study in new technology solutions. Well versed in the Architecture and Design of Very Large-Scale and Very High-Volume Enterprise Class Cloud Technology solutions and ensuring their high availability 24x7x365.

Listed skills include Cloud Computing, Saas, Enterprise Software, Management, and 36 others.

Current workplace

James Wallace's current company

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Tooli
Tooli
Cloud Executive, ex-salesforce, Pegasystems, Nuance Communications, Unisys - ITIL, SaaS, PaaS
AeroLeads page
7 roles · 28 years

James Wallace work experience

A career timeline built from the work history available for this profile.

Coo

Current
  • Architected and designed technical operations for a cloud-based tool rental service, ensuring stability and uptime.
  • Provided client support for a community-based platform, incorporating AI and robotics for secure operations.
  • Managed vendor relationships to enhance availability and efficiency of services.
  • Growing a start up from the ground up.
Feb 2024 - Present

Vp Cloud Service Reliability

Cambridge, MA, US

Jan 2018 - Feb 2024

Vp Cloud Service Reliability

Cambridge, MA, US

Owner of end to end Pegasystems Cloud Service reliability. Driving continuous availability improvements through comprehensive problem management, rigorous incident response and change management methodologies. Leveraging agile practices to continuously iterate and improve our service reliability through engineering improvements, AI and automation..

Jan 2018 - Feb 2024

Sr. Director Technical Support

Burlington, MA, US

  • This position is responsible for the overall planning, delivery and service level performance of a Technical Support function supporting a specific portion of a product / line of business. This position has authority.
  • Develop and implement Support Strategy across a suite of Hosted/Cloud-based Solutions
  • Strategic planning and execution to enhance scalability and efficiency throughout the Technical support function, driving the highest levels of customer satisfaction and loyalty.
  • Develop and direct the operational metrics management of the Technical Support Call Centers. Institute best practices, benchmarks and monitoring techniques that will ensure higher productivity and customer satisfaction.
  • Maintains costs to support mission and overall business financial objectives.
  • Works closely with our Product Development teams to drive supportability and install-ability requirements for our hosted/cloud-based products.
May 2014 - Jan 2018

Director Of Technical Operations

Hcentive, Inc.

Director of Technical Operations for hCentive. hCentive provides cloud-based, healthcare technology solutions that help consumers & businesses connect, communicate and engage with health plans in an undemanding and informed manner when acquiring health insurance. Our browser-based, user-configurable solutions are being adopted by different healthcare plans.

Jul 2013 - May 2014

Sr. Director, Global Site Reliability Operations

San Francisco, California, US

Provided direction to a global team comprising a newly developed organization focused on providing continuous cloud service availability on a 24x7x365 basis as well a destructive testing and automation.- Worked with compliance and audit to teams to ensure compliance narratives meet Payment Card Industry (PCI) compliance standards and to secure US Federal.

Dec 2006 - Mar 2013

Director, Federal Managed Services

Blue Bell, Pennsylvania, US

Responsibly managed the budget and annual revenue of $6.4M line of business. Closely managed the efforts of 2 line managers with down line authority for an additional 46 employees.Played a pivotal role in driving new business development in both new and existing accounts that included US Customs and Border Patrol. DoD, US Census Bureau, the US Congress.

1998 - 2006 ~8 yrs
1 education record

James Wallace education

  • Delaware Valley University
    Delaware Valley University
    General
FAQ

Frequently asked questions about James Wallace

Quick answers generated from the profile data available on this page.

What company does James Wallace work for?

James Wallace works for Tooli.

What is James Wallace's role at Tooli?

James Wallace is listed as Cloud Executive, ex-salesforce, Pegasystems, Nuance Communications, Unisys - ITIL, SaaS, PaaS at Tooli.

What is James Wallace's email address?

AeroLeads has found 1 work email signal at @pega.com for James Wallace at Tooli.

What is James Wallace's phone number?

AeroLeads has found 18 phone signal(s) with area code 540, 321, 703, 215, 813, 239, 941, 610, 407, 570, 781 for James Wallace at Tooli.

Where is James Wallace based?

James Wallace is based in Berryville, Virginia, United States while working with Tooli.

What companies has James Wallace worked for?

James Wallace has worked for Tooli, Pegasystems, Nuance Communications, Hcentive, Inc., and Salesforce.Com.

How can I contact James Wallace?

You can use AeroLeads to view verified contact signals for James Wallace at Tooli, including work email, phone, and LinkedIn data when available.

What schools did James Wallace attend?

James Wallace holds Bachelor Of Science (Bs), Management Information Systems, General from Delaware Valley University.

What skills is James Wallace known for?

James Wallace is listed with skills including Cloud Computing, Saas, Enterprise Software, Management, Itil, Networking, Salesforce.Com, and It Service Management.

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