A strategic leader with over 20 years of experience driving performance in global teams across financial services, logistics, and retail. Proven expertise in transforming operations, human resources, and client servicing for multinational organizations in diverse regions in Hong Kong and Asia. Mastermind behind initiatives that enhanced supply chain efficiency, talent development, and regulatory compliance, consistently achieving KPIs and delivering exceptional service to both internal and external clients. Equipped with a Master of Laws and a professional diploma in insurance, I thrive on steering high-impact transformations and delivering results that exceed expectations.
A Global Logistics And Freight Forwarding Company
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Global Head Of Hr And AdminA Global Logistics And Freight Forwarding CompanyHong Kong
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Regional Head Of Hr, Administration, And ProcurementA Listed Medical Aesthetic Company | Asia, Greater China & Hk Mar 2024 - Present- Led HR, Procurement, and Administration strategy across multiple regions, including Hong Kong, China, and other Asian markets.- Managed administrative operations for office and service centers, ensuring efficient day-to-day functioning.- Spearheaded procurement for a wide range of materials, from supplies to general office needs, optimizing costs and supply chain efficiency.- Supervised insurance requirements of the group
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Personal Goal PursuitCareer Break Oct 2023 - Feb 2024Career break and get prepared to embark on the next chapter of professional journey. Traveling and immersing myself in diverse cultures and gaining new perspectives. New Skills Acquired:- Japanese Proficiency: dedicated significant time to studying Japanese. Enhance ability to understand and communicate in a multicultural environment and opened up new opportunities for collaboration.- Advanced AI Tools: self-learning to be advanced user of various AI tools, leveraging them to improve efficiency, decision-making, and innovation in my professional tasks. Allows me to stay ahead in the rapidly evolving technological landscape.
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Director Of Asia RegionUps Capital® Apr 2018 - Sep 2023Atlanta, Ga, Us- as Directorship of entities across Asia leading shipping finance and risk mitigation solutions for Asia markets, own P&L, strategic oversight insurance underwriting and claims, driving business growth,, digital experience and operational excellence- provided strategic guidance, implemented new policies, and collaborated with senior management to align the organization with business objectives- managed functional teams including Sales, Finance, Marketing, and Operations; ensuring adherence to internal and external compliance requirements- provided effective solutions across a range of business areas, including finance, legal, compliance, marketing, strategy, operations, distribution, customer experience, digital platforms, and product development.- manage projects and roadmaps, launching systems, new product realization, processes enhancement- risk management and compliance fulfillment key achievements - successfully leading the business to outperform targets and driving change management initiatives (profits 5x)- executing a successful wind-down and funded growing markets- expanded service coverages and marketshare, digital platforms and multiple system migration and enhancementsegments and area- integrated supply chain solutions, general insurance brokerage, financing, luxury, retail and wholesale, marketplace, metals, and risk mitigation solutions -
Hr Manager Of Hong Kong And MacauDairy Farm Group Jan 2017 - Apr 2018Quarry Bay, Hk- responsible for Mannings division for Hong Kong and Macau markets- leading a HR team supporting 5,000 staff across retail shops, fleets, and distribution centers- advisory role on staff planning, learning & development, compensation & benefits, employee relations, and compliance- strategically support to CEO office on organizational planning, projects and initiatives with cross-functional teamskey achievements - added value on new flagship store openings (talent acquisition, training, fitting culture)- implementing effective employee retention strategies and improved workforce stability - led sport teams won metals on group sport events consecutive two yrs Mannings is a health and beauty retail chain owned by The Dairy Farm Company, a leading pan-Asian retailer, with a strong presence in Hong Kong and Macau. -
Head Of Department, Human ResourcesUps Mar 2013 - Jan 2017Atlanta, Ga, Us- strategic HR role supporting North Asia Markets (incl. Japan, Korea, Taiwan, Hong Kong, and Macau)- drove organizational effectiveness and support business growth- managed staffing planning, and restructuring projects - led a team provided full spectrum of HR services for 1,200+ staffing in Hong Kong and Macau Markets- leverage resources effectively to enhance compensation and benefits, highly engage on employee relations issue- drove collaborative cross-functional teams on various business projectskey achievements- successfully leading restructuring projects- being recognized as the "Best in Class" District HR- serving area outperform business targets UPS Parcel Delivery Service Limited is a subsidiary of UPS, providing domestic and international package delivery services, including express, standard and economy shipping in Hong Kong and Macau. -
Distribution And Logistics Center Area HeadUps Supply Chain Solutions May 2009 - Feb 2013Alpharetta, Ga, Us- oversaw distribution centres spanning over 100,000 sq. ft; and a team of 50+ - providing 3PL and 4PL services to European FMCG, whole-sell and retailers - met internal and external KPIs for strategic global contract logistics solutions for international FMCG and retail accounts - pioneer team to cultivate people culture for post M&A business unit- support strategic planning and operational improvement and excellence - develop and execute complex recruitment and workforce planning strategies- identified and implemented internal control policies and process enhancements, and optimized resource allocation and cost management through data-driven decision-makingkey achievements - met compliance, safety, security, and regulatory requirements- excellent client relationships and customer service results (KPIs consistently 4 yrs 100% scores)- met internal financial KPIs UPS Supply Chain Limited is a subsidiary of UPS, offering supply chain solutions, including warehousing, distribution, and logistics services, to businesses in Hong Kong. -
Senior SpecialistUps Feb 2001 - Sep 2007Atlanta, Ga, UsStarting as an Assistant in Air Hub Operations, transitioned into a Senior Specialist role in Human Resources at UPS, leveraging operational experience and industry knowledge to effectively manage HR operations and projects- gained valuable experience in warehouse management and express package service operation- substantial relationships with stakeholders across various departments, and led company projects effectively (policy rollouts, mentoring new hires)- localize policies and implement transformational changes, managed HR integration processes- improvement and implement best practices
James W. Education Details
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University Of GreenwichMaster Of Laws - Llm -
University Of GreenwichBusiness Studies -
Institute Of Professional Education And Knowledge (Peak)Insurance
Frequently Asked Questions about James W.
What company does James W. work for?
James W. works for A Global Logistics And Freight Forwarding Company
What is James W.'s role at the current company?
James W.'s current role is Global Head of HR and Admin.
What schools did James W. attend?
James W. attended University Of Greenwich, University Of Greenwich, Institute Of Professional Education And Knowledge (Peak).
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