James Watkins Email & Phone Number

Atlanta, GA, US

Franklin, Tennessee, United States

Carrollton, GA, United States

Create handmade Candles and Wax goods.

Atlanta, Georgia

- Perform all software testing duties and quality checks on over a dozen software applications/environments for a Fortune 500 client. -Monitor deployment process and production environment during software releases.

Greater Atlanta Area

- Documented elaborated software requirements in the form of test cases and conduct quality assurance activities on software products. - Tested and certified software defect fixes and new functionality. - Executed functional application and regression tests for software releases. - Wrote clear defect tickets based on testing results - Responsible for.

Carrollton, GA

Execute manual functional testing based on analysis and understanding of the requirements and deployment environment. Verify those test results through analysis of graphical user interfaces, databases, printed output, and data transmissions.Analyze requirements (solution comments, design specifications, and other documentation) and creates test cases to.

Southwire Company - Carrollton, GA

• Supported the Accounts Receivable team in managing and collecting an open receivables balance of over $750 million through daily interaction with Southwire Sales, Logistics, Customers and Departmental Management.
• Prepared and sent chargeback packages providing back up documentation to customers for incorrect deductions due to price or product discrepancies.
• Managed dedicated mailboxes to address customer requests and assist Accounts Receivable Analysts.
• Responsible for training… Show more
• Responsible for training new AR interns.
• Developed and implemented process improvements in chargeback reporting metrics

• Address customer concerns through interaction with the customer and restaurant associates.
• Leverage communication and drive interaction through listening to customers, working to understand their needs, and providing the right solutions.
• Assist in identifying customer service coaching and training opportunities.
• Ensure procedures, guidelines, and communications are pursued while resolving complaints.
• Analyzed and determined the financial needs of each customer, matching… Show more Address customer concerns through interaction with the customer and restaurant associates.
• Analyzed and determined the financial needs of each customer, matching their needs to the appropriateproduct or service, and providing outstanding client support.Chef