James Wawne Email & Phone Number

Brisbane City, QLD, AU

Brisbane, Queensland, Australia

Working closely with Australian companies to help bring together people, tech and data through efficient processes to deliver optimal customer experiences and business value.

Brisbane, Australia

Director - Strategy and Data at Venntifact a boutique martech & data consultancy growing rapidly in the Australian market. Responsible for developing the data COE & consulting practice, launching the Brisbane office and ensuring client value delivery, capability enablement and leading on key accounts.

London

Seconded to Shell Retail IT as the technical lead for the global deployment of the Adobe Marketing Cloud. Worked across the business with key stakeholders to drive deployment and value realisation. Successfully delivered a number of sub streams including: UAM, SDR dev & redeployment, measurement framework, advanced POCs for omni-channel measurement.

London, United Kingdom

• Founder & lead consultant in boutique consulting firm working with leading global brands directly and via agency/consulting firm relationships. Focussed on helping clients to harness data as a strategic asset and key.
• Currently on secondment as retail IT technical team leader in top tier energy provider to deploy Adobe Experience Cloud across the globe all channels.
• Consulting team leader in analytics transformation project for Fintech/Forex client.Key Responsibilities:
• Working with C-suite execs to evaluate business challenges, develop business visions and strategies through to helping senior management develop ways of working, team structures, and toolsets to deliver operational.
• Undertaking capability assessments & value discovery projects to help clients understand where value resides within their businesses (clustering/profiling/ RFV/modelling etc.) and guide them on where investments should.
• Leading multidisciplinary teams on client engagements and coordinating multithreaded workstreams to deliver projects on time & budget.

Melbourne, Australia

• State lead (Melbourne) for digital intelligence within PwC’s rapidly expanding 'Digital Change' consulting practice. Focussed on developing innovative data solutions & consulting services, driving awareness of.
• Identifying market opportunities, developing and delivering new digital consulting services to grow billable consulting.
• Developing a social media command centre proposition in collaboration with the US firm and a globally renowned academic social sciences institution.
• Leading meetings with C-suite clients/prospects to discuss needs, gather requirements, identify opportunities and win new business.
• Responding to RFPs and assembling & coordinating multidisciplinary global teams to deliver multimillion-dollar projects.
• Running workshops and consulting on development of a utility App project working alongside agile development teams to support successful delivery.

London, United Kingdom

• Responsible for ensuring that the Virgin Media e-commerce team were at the forefront of the industry in terms of technology, people & processes. Focussed on driving customer understanding & optimising online business.
• Managing a team of analysts, vendor solutions and performance optimisation related workstreams to deliver improvements in business performance & online C-SAT.
• Introducing processes to create a culture of continuous improvement; drive greater awareness of and responsivity to customer issues.
• Reviewing new technologies & creating business cases for new measurement & optimisation solutions including tactical survey & live chat.
• Deep dive analysis & research servicing the informational needs of a diverse range of people at all levels throughout the organisation.
• Coordinating multidisciplinary teams to specify and enhance the deployment of Adobe Analytics for two large web development projects. The solution significantly improved the business’s ability to evaluate the.

London, United Kingdom

• Customer experience (CX) researcher, developing design best practice and delivering channel optimisation for industry leading global client base. Focused on using qualitative research methods to drive improvements in.
• Design best practice & heuristic evaluation (Website, Mobile, X-Channel, and Brand review)
• Persona development & cognitive walkthroughs
• Competitor set best practice reviews & benchmarking
• Research for Forrester’s ‘Design Agency Wave’
• Co-authored papers on UX best practice with VP of CX research

London, United Kingdom

Working on advanced web analytics projects in Europe's leading online business optimization consultancy, providing insights to a selection of blue chip companies spanning a variety of sectors including telecommunications, media, travel and retail.