James Brandon Email & Phone Number

Irving, Tx, Us

Irving, Texas, United States

SOC Analyst - Duties include but not limited to:Microsoft Sentinel and Defender first line supportApplication Security, User provisioning/de-provisioning, workday integrationsAudit ReviewsAzure AD Identity Governance (Access Reviews)License ReviewsVulnerability ManagementSecurity Trainings (KnowBe4)Policies/Procedures Certificate RenewalsAzure Key Vault Management Microsoft Purview (AIP, DLP)Defender for Cloud (alerts and regulatory compliance)FFIEC CAT assessment project lead

Dallas/Fort Worth Area

FHLB Dallas application support analyst responsible for support of the following core technologies: Globalscape's enhanced file transfer (EFT) and Workspaces, Oracle Flexcube Universal Banking, Software Integrator's COPE (Global payment system) and Workday Cloud ERP. Provide BAU technical application support for FHLBD core applications• Continual service improvement support in service transition (configuration, change & release) and service operation (Faults & customer support request, incidents, problems & operating procedures)• Provide L1 and L2 support engagement• Manage relationships with internal customers through all communication channels • Coordinate deliverables with other FHLBD teams • Incident/problem management and application documentation in JIRA & Confluence• SME for the EFT application

Dallas/Fort Worth Area

Irving Tx

Responsible for daily production operations, maintenance and support of many 3rd party applications within Neiman Marcus Direct (NMD) Application support team member supporting 35+ NMD applicationsSME for two tax applications servicing all NMD transactionsWorked with other teams to define, document and develop application requirements, objectives and deliverables for projects and problem resolutionApplication monitoring (using Nagios) resource lead. Collaborate with many teams to discover, set-up and maintain application monitoring requirements.Broad support across multiple platforms and business units including Customer Care Center, Credit Call Center and multiple Warehouse Fulfillment CentersStrong analytical and problem solving skillsCreate, edit and revise NMD application and process knowledge base content

Lehi, Utah

Providing technical application post-sales support for Hyperion Planning Resources to the Oracle customer base and be an advocate for their needs• Diagnose, document and resolve post-sales technical and non-technical customer service requests• Primary point of contact for facilitating customer relationships and provide advice and assistance on diverse customer situations and escalated issues• Analyzing and troubleshooting issues, logs and application setup in Windows and Linux environments as well as cloud based installations

Greater Salt Lake City Area

Technology Associate responsible for application support of the ODC (Operational Data Cache - an RBS strategic trade and valuation data platform for Risk, Finance & Operations) Provided BAU day-on-day technical application support for global finance applications• Managed relationships with internal customers worldwide through all communication channels resulting in exceptional issue resolution and cross-team synergy• Provided system life-cycle technical analysis and requirement specifications, enabling effective, efficient and robust technology solutions• Provided L1 and L2 support engagement across a diverse application and architectural landscape while delivering 99.8% up-time and minimizing risk• Coordinated user acceptance testing (UAT) environment build, monitor and management for associated global project testing teams to deliver strategic progress across a wide range of upstream and downstream business units• Coordinated deliverables with other project teams in Finance Technology providing exceptional and efficient applications and processes• Provided accurate status updates and reports on incidents, changes, and project deliverables for management analysis, ensuring correct procedures are followed and changes are accurately recorded, scheduled, and controlled• Served as ITIL framework corporate trainer supporting America’s locations, delivering continual service improvement knowledge and overall efficiency to production support staff

Greater Salt Lake City Area

BAU technical support of the Kondor+ application for RBS GBM Technology.Provided technical analysis and requirement specifications for the development of effective and efficient technology solutions to production issues and change requests.Coordinate activities and deliverables with other project teams in and outside the Emerging Markets Technology area.Provided accurate and thorough status updates and reports on incidents, changes and project deliverables.

Greater Salt Lake City Area

Application Support Analyst IIIDelivered business critical, high availability application support (Tier 1 & 2) in an enterprise environment.Supported full system life-cycle analysis of assigned applications, enabling effective, efficient, and robust technology solutions to the business.Liaised between development teams and business unit community, delivering exceptional application services, while mitigating risk and creating a cohesive communication environment. Demonstrated diverse banking application, operation and product knowledge ensuring business continuity, risk minimization, and effecting issue resolution. Collaborate with Quality Assurance teams for change-release testing for delivering strategic progress for business unit and firm.Previous roles at Zions Bank include:Intranet Web AdministratorIT Field ServicesIT Supervisor