James Brandon Email & Phone Number

Irving, TX, US

Irving, Texas, United States

SOC Analyst - Duties include but not limited to:Microsoft Sentinel and Defender first line supportApplication Security, User provisioning/de-provisioning, workday integrationsAudit ReviewsAzure AD Identity Governance (Access Reviews)License ReviewsVulnerability ManagementSecurity Trainings (KnowBe4)Policies/Procedures Certificate RenewalsAzure Key Vault.

Dallas/Fort Worth Area

• FHLB Dallas application support analyst responsible for support of the following core technologies: Globalscape's enhanced file transfer (EFT) and Workspaces, Oracle Flexcube Universal Banking, Software Integrator's.
• Continual service improvement support in service transition (configuration, change & release) and service operation (Faults & customer support request, incidents, problems & operating procedures)
• Provide L1 and L2 support engagement
• Manage relationships with internal customers through all communication channels
• Coordinate deliverables with other FHLBD teams
• Incident/problem management and application documentation in JIRA & Confluence

Dallas/Fort Worth Area

Irving Tx

Responsible for daily production operations, maintenance and support of many 3rd party applications within Neiman Marcus Direct (NMD) Application support team member supporting 35+ NMD applicationsSME for two tax applications servicing all NMD transactionsWorked with other teams to define, document and develop application requirements, objectives and.

Lehi, Utah

• Providing technical application post-sales support for Hyperion Planning Resources to the Oracle customer base and be an advocate for their needs
• Diagnose, document and resolve post-sales technical and non-technical customer service requests
• Primary point of contact for facilitating customer relationships and provide advice and assistance on diverse customer situations and escalated issues
• Analyzing and troubleshooting issues, logs and application setup in Windows and Linux environments as well as cloud based installations

Greater Salt Lake City Area

• Technology Associate responsible for application support of the ODC (Operational Data Cache - an RBS strategic trade and valuation data platform for Risk, Finance & Operations) Provided BAU day-on-day technical.
• Managed relationships with internal customers worldwide through all communication channels resulting in exceptional issue resolution and cross-team synergy
• Provided system life-cycle technical analysis and requirement specifications, enabling effective, efficient and robust technology solutions
• Provided L1 and L2 support engagement across a diverse application and architectural landscape while delivering 99.8% up-time and minimizing risk
• Coordinated user acceptance testing (UAT) environment build, monitor and management for associated global project testing teams to deliver strategic progress across a wide range of upstream and downstream business units
• Coordinated deliverables with other project teams in Finance Technology providing exceptional and efficient applications and processes

Greater Salt Lake City Area

BAU technical support of the Kondor+ application for RBS GBM Technology.Provided technical analysis and requirement specifications for the development of effective and efficient technology solutions to production issues and change requests.Coordinate activities and deliverables with other project teams in and outside the Emerging Markets Technology.

Greater Salt Lake City Area

Application Support Analyst IIIDelivered business critical, high availability application support (Tier 1 & 2) in an enterprise environment.Supported full system life-cycle analysis of assigned applications, enabling effective, efficient, and robust technology solutions to the business.Liaised between development teams and business unit community.