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• Employed as a trainer, I took over from the outgoing training manager with minimal notice• Created a full suite of training materials including user guides, quick reference cards, videos and eLearning• Managed a fully remote team of three trainers, and delivered fully remote training via MS Teams• Managed stakeholders across the council up to HRD and FD

Worked with the business and IT teams to ensure that new technology was adopted rapidly and effectively by listening, communicating, and training.• Ensured successful adoption of existing and new software and platforms for ISG globally, leading the change element of 14 projects during my tenure• Specific ongoing responsibility for Office 365 and Teams adoption for 4000 users in 10 countries• Moved the bid teams to paperless working, saving in excess of £100k per annum in… Show more Worked with the business and IT teams to ensure that new technology was adopted rapidly and effectively by listening, communicating, and training.• Ensured successful adoption of existing and new software and platforms for ISG globally, leading the change element of 14 projects during my tenure• Specific ongoing responsibility for Office 365 and Teams adoption for 4000 users in 10 countries• Moved the bid teams to paperless working, saving in excess of £100k per annum in printing costsExamples of projects:* Change management for IT - embedding change management in to the project process, and encouraging the move away from turning technology on to adding business value* Office 365 - Office 365 requires significant cultural change, involving stakeholders across the business. Working with teams to analyse and improve business processes by leveraging Office 365 functionality, providing education and encouragement, and keeping the business informed of key changes as they happen* Dynamics NAV - overseeing the production of training materials and the delivery of training by project team members* Windows 10 - ensuring the business makes the most of the new technology when it comes out, rather than just doing things the old way on a new operating system* IT communications - working to improve the way IT communicates with non-technical colleagues Show less

Overhauled the recently implemented HR Intranet site to reflect user requirements, champion and communicate change, and improve usefulness and accuracy of information. Embedded user requirements and user focus in to all aspects of project work.• Establishment of HR Intranet as “Tier 0” user support service • Identification and removal of obstacles to user journeys, including integration of third-party portals, removal of legacy code and implementation of proper document… Show more Overhauled the recently implemented HR Intranet site to reflect user requirements, champion and communicate change, and improve usefulness and accuracy of information. Embedded user requirements and user focus in to all aspects of project work.• Establishment of HR Intranet as “Tier 0” user support service • Identification and removal of obstacles to user journeys, including integration of third-party portals, removal of legacy code and implementation of proper document standards• Creation and implementation of business as usual ownership model centred on SME knowledge• Maintenance of circa 400 online objects during period of transformational change Show less

Responsible for the strategy, requirements analysis, design and production for a succession of BBC-wide IT projects.• Creation of pioneering pan-BBC digital training roll outs• Management of 11 staff and a high 6-figure budget; • Full-cycle management of Training Needs Analysis, design, development, delivery and evaluation; • Design and management of a robust train the trainer programme My projects included the training programme for the roll out of a new Talent and… Show more Responsible for the strategy, requirements analysis, design and production for a succession of BBC-wide IT projects.• Creation of pioneering pan-BBC digital training roll outs• Management of 11 staff and a high 6-figure budget; • Full-cycle management of Training Needs Analysis, design, development, delivery and evaluation; • Design and management of a robust train the trainer programme My projects included the training programme for the roll out of a new Talent and Learning platform (based on SuccessFactors), and an innovative "digital first" roll out of training to support a major SAP reimplementation. Show less

I founded Beyond Training to deliver robust, outcome-based training plans and interventions for a variety of clients including: Mathys and Squire LLP (professional services), AMEC (engineering and project management), Tower Hamlets Borough Council (local government), Birketts LLP (professional services), and Wellcome Trust Sanger Institute (science and technology).Key Skills:• Business start up• Marketing• Networking• Contract negotiation• Subcontracting• Client… Show more I founded Beyond Training to deliver robust, outcome-based training plans and interventions for a variety of clients including: Mathys and Squire LLP (professional services), AMEC (engineering and project management), Tower Hamlets Borough Council (local government), Birketts LLP (professional services), and Wellcome Trust Sanger Institute (science and technology).Key Skills:• Business start up• Marketing• Networking• Contract negotiation• Subcontracting• Client engagement• Training services• Partnerships Show less

Responsible for all aspects of business development, including:• Creating and nurturing client relationships• Creating bespoke solution designs and initiating project plans• Delivering marketing presentations (e.g. at conferences and as webinars)During this period I sold services totalling over £1m.Key Skills:• Sales• Relationship building• CRM• Project initiation and handover• Presentations

Managed the company’s largest contract for two years before being promoted to head office to oversee a portfolio of projects. Provided clients with a first class service in a variety of national, local and international projects in the commercial, national government, charity and local government sectors.

Development and delivery of training on a number of Agresso projects, including international deployments.

Built on a solid foundation of training theory by gaining my TAP qualification, designing and delivering business systems courses, and studying the principles of e-learning.