Growing and maintaining Wayfair's largest business clients. Providing full Personalized assistance with Installation, Consolidation, Design, Sourcing, Logistics. I work as the dedicated rep for these clients.

Specialty Group managing Wayfairs Top Business Accounts. Project Management, Logistics, Supplier Relationships, Consolidation, Large scale projects etc.l

Personal National Account Manager for business decor needs.

Proudly represent company by partnering directly with equipment dealers to train their sales professionals on our world class finance products. Subject matter expert, providing guidance to dealers and sales professionals. Personally review and process all customer credit applications, credit reports, and financials. Work directly with underwriter regarding all credit decisions. Professionally prepare and present final credit decision and approval terms to customers. Responsible for developing and maintaining profitable relationships with nationally assigned vendors and business owners to promote growth, sales, and revenue Key point person to the operation executives. Support executive leadership team to enhance, direct, and deploy resources to impact key performance metrics that effect overall business goals. Manage data, track performance and provide executive and tactical reports and presentations. Partner with managers and executive leadership to better understand business needs.

Manage and Maintain Client Relationships. Provide Equipment Financing.

• Managed a team of 17-20 agents, while instilling performance growth plans.• Oversaw employees work performance to ensure adherence to quality standards, deadlines, and proper procedures; corrected any errors or problems. • Coached employees in handling difficult/complex problems or in resolving escalated complaints and disputes.• Evaluated employees’ job performance and conformance to regulations and recommended appropriate personal action. • Read and interpreted 10-15 key performance indicators and trends.• Reviewed records or reports pertaining to activities such as production, payroll, monitored work activities, or evaluated performance. • Recruited new employees, conducted interviews, and selected 200+ employees.• Managed team meetings for 20 employees, twice weekly.

• Facilitated an 8 week training course for 25-30 individuals, interpreted and communicated work procedures and company policies to employees. • Administered testing and evaluated trainees during live and mock calls. 1-2 times each day.• Provided quality assurance and coaching, to trainees during training and mock calls.• Monitored attendance, time off, and payroll.• Documented and reported on test scores, KPI’s and attendance. • Ensured that all computers were inventoried and functional to make certain there was no down time with CSR’s during the training process.• Recruited, interviewed, and selected 100+ employees. • Presented information using a variety of instructional techniques or formats, such as, role playing, simulations, team exercises, group discussions, videos, or lectures.• Monitored training costs to safeguard budgets to justify expenditures.• Analyzed training needs to develop new training programs or modify and improve existing programs.• Conducted 20-30 orientation sessions and arrange on-the-job training for new hires

Manage a team of 5 supervisors. Client relationships. Project longevity.Meeting all client expectations. Daily, Weekly, and monthly client conference calls.Ensuring KPI goals are met.