James Whaley Email & Phone Number

Seattle, Washington, Us

Suwon-Si, Gyeonggi-Do, Kr

Market Sensing and competitive analytics for the T-Mobile account sales team. • Executed multiple projects that improved data sharing to the account teams and increased visibility via business intelligence tools and automation, resulting in an 80% increase in efficiency.• Led sellout forecasting for internal and competitor products, a catalog of $15B annually with a weekly achievement rate of at least 97% for 2 years. • Drove database improvements aimed at increasing accessibility, execution time, and reducing the overall size of data stores. • Built custom reports for HQ, SEA HQ, and internal stakeholders to reduce touch time for the account team and improve reporting throughout the account. • Led a project that captures and analyzes national promotions and their effect on sales. • Awarded the highest grade of any SS operations team worldwide over 2 straight quarters (A+). Teams were graded on forecast accuracy, aged units, on-time delivery, and goal attainment.

Redmond, Washington, Us

Worked with a cross-functional team to drive improvement in inventory controls for Microsoft Devices globally (Xbox, Surface, Accessories, Games, and Software) $2bn inventory. • Facilitated the Aged and Excess Forum to identify and disposition Aged and Excess inventory. • Solved $53M of at-risk inventory over 2 quarters. • Drove process improvements to CARE Exchange at-risk inventory, DC Damage Inventory, Retail Stores Aged and Excess (Online and B+M). • Designed changes to PowerBI Dashboards to drive actionable business intelligence for LOB Supply Strategists to make better inventory decisions. • Facilitated the Inventory Control Forum to address system and inventory issues globally including Store Inventory, Consignment Inventory, Gross Unit Variance, and Aged in Direct Ship. • Execute Supply Strategist inventory decisions through liquidation and scrap partners and manage orders from Distribution Center • Managed budget constraints between all lines of business to execute inventory strategies. • Overhauled damaged goods process with a logistics focus and increased recovery of damaged goods by 40%.

Seattle, Wa, Us

Functioned as the operations data analyst delivering solutions for clients and internal stakeholders to develop business strategy, solve issues in pricing and demand, and identify and capitalize on inefficiencies in the marketplace. • Manage inventory and provide logistical solutions for over 80 brands on Amazon and other E-Commerce platforms.• Building and implementing forecasting and automation tools to increase the ops team's efficiency and improve the team's data-driven insights.• Implemented SOP procedures and documents to streamline our vendors' and new hires' onboarding, training, and operational efficiency.• Built analytics tools to identify business opportunities for our brands on other fulfillment channels.• Utilized data-driven insight to improve my personal brand portfolio by 50% over 6 months.

Seattle, Washington, Us

Worked with client stakeholders to identify and document gaps in the current process flow as well as system inefficiencies. Utilize Lean methodologies to streamline processes and define new best practice procedures to eliminate waste, and rework throughout the client organization. • Conducted a time study to build a staffing analysis to optimize warehouse operations.• Mapped out current processes with client partners to identify gaps and designed an optimized process flow using lean and Six Sigma methodologies.• Design and implement new facility layouts to increase inventory accuracy and efficiency while reducing defects and errors.• Utilized advanced analytics to create quality, accuracy, and efficiency metrics.• Managed selection process for new ERP and WMS systems.• Supported training for client sites on new processes and systems.

Mumbai, Maharashtra, In

Serve as a key member of software development team as the lead QA tester on development projects. Supervise onshore development team and offshore testing teams in day-to-day operations and implementing quality-assurance and quality-control methodologies to ensure compliance with QA standards, federal regulations and customer specifications.• Transitioned two major projects from manual testing to automated testing processes, accelerating testing process time-frames by over 30%.• Managed testing for 12 project releases involving 6 distinct onshore and offshore teams, including the identification and resolution of defects and issues.• Performed system, unit, performance, load, regression, stress and data interface testing. Provided client developer teams with detailed reports on quality metrics, identified bugs/flaws and recommended fixes. • Implemented training and knowledge transfer processes for 5 new offshore team members.

Mumbai, Maharashtra, In

Worked closely with business users to define concepts and create systems requirement documents outlining proposed changes and the effect of those changes on the system.• Developed complex documentation of system requirements comparing existing functionality with desired functionality.• Specialized in collaborating with clients in the personal insurance domain. Passed AINS 21 Certification and 3 internal TCS Insurance Certifications.• Selected from more than 200 Seattle-based employees to represent the company at their goIT Student Technology Program to advance STEM education among middle school-aged female students.

Atlanta, Georgia, Us

• Performed 2014 SOX ITGC Testing and implemented new testing procedures within the organization.• Implemented a new template design for tracking resulting in more efficient testing and a 25% decrease in turnaround time.• Worked within the Risk and Advisory Services Team to implement new testing procedures to increase testing accuracy and tracking.• Worked directly with PwC and SOX council to test and implement new controls resulting in increased organizational oversight.• Selected to train 2 new SOX Interns.

Kenosha, Wisconsin, Us

6-month Co-op through the Supply Chain Program. Given a commodity category (MRO Electrical Components) to analyze, identify issues and implement a solution for the category. Managed current vendors and oversaw the bidding process to incorporate additional vendors. Evaluated bids, negotiated commodity pricing, and created a new tracking system to put the company in the best position to effectively manage the category moving forward.• 1 of 12 Marquette University Supply Chain Operations students (of 130 applicants) selected to participate in the Applied Procurement Program for Operations and Supply Chain Management majors. • Developed and implemented a detailed spend analysis and tracking methodology for future optimization with important stakeholders to ensure future spending data is collected.• Created a comprehensive procurement strategy within the category to reduce spending and increase efficiency.• Total value created: $100,000 across categories while maintaining all organizational performance metrics, with additional future savings generated because of tracking policies and sourcing strategy that were implemented as a direct outcome of the project.

Bachelor’S Degree, Information Technology, Operations And Supply Chain Management

Study Abroad, International Business

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program