James Whitley, Mba Email & Phone Number

Redmond, Or, Us

Menlo Park, Ca, Us

I'm incredibly grateful for the opportunity to be the Site Manager for Meta's largest Data Center globally. The Prineville site ranks among the largest in the hyperscale Data Center industry.

During the COVID-19 pandemic, I made the decision to take a sabbatical from work to prioritize my health, wellbeing, and family. This experience allowed me to reflect on my priorities, strengthen my resilience, and developed a renewed perspective on life and work.

Folsom, Ca, Us

- Generated $110MM in additional revenue by leading the development and implementation of Operations and IT plans to revamp all organizational processes, procedures, and policies and rapidly scale implementation and technical operations.- Created new Project Management, Business Analytics, and Solutions Engineering departments by doubling overall staffing, defining department charters, KPIs, job descriptions, and job ladders, and designing a scalable operations plan.- Developed and implemented an operational plan to accelerate implementation velocity by 30%, maximize customer satisfaction, and increase revenue on a global scale.

Milwaukee, Wisconsin, Us

- Successfully built, developed, and led a global team as it doubled to a team of 500+ Subject Matter Experts that supported thousands of financial institutions with millions of Online and Mobile Banking users to generate $200MM in annual revenue.- Crafted and implemented the operating model and organizational structure to drive overall effectiveness, designed staffing models for 3 VP positions to oversee IT Operations, Implementation & Pro Services, and Technical Support. - Established a 24x7x365 location strategy that reduced the Mean Time to Resolution by 50% while improving uptime from 99.5% to 99.95% to maximize client and end-user satisfaction.

Milwaukee, Wisconsin, Us

- Oversaw and led the 75-person Digital Channels Technical Support organization managing Tier 2 and Tier 3 support for 100 online banking and 1500 mobile product clients with millions of end users.- Designed, developed, and implemented a new organizational structure and operating model, known as Swarming, that improved service quality by reducing the ticket backlog and MTTR by 50%+.- Presented the new Swarming model at a Fiserv leadership meeting to the CEO and heads of all the business units and was selected by the Board of Directors to lead the rollout of the model across the entire company.

Milwaukee, Wisconsin, Us

- Managed a client-facing relationship team consisting of 25 Technical Account Managers, managers, and team leads to provide Tier 1/Tier 2 technical support for online banking and mobile digital channels. - Created the organizational structure and operating model, including job ladders, new roles, and a staffing model.

Hillsboro, Or, Us

- Co-founded, wrote the business plan, and raised $2.5MM in Round A capital for a startup platform technology company specializing in community lifestyle applications for mobile devices. - Built a platform that enabled local businesses in the Portland area to leverage mobile applications on non-smartphones.

Phoenix, Az, Us

- Oversaw operations for business programs, including the organization’s primary focus, business management, in support of 1,000 students and 250 practitioner instructors.- Researched and analyzed corporate data to identify the profile of students likely to drop out and created a retention program that reduced dropout rates by 20% and was expanded to University programs nationwide.

Tualatin, Or, Us

- Built and led the development of an online pharmacy ordering and data management system for 2 data centers in Portland supporting an online prescription pharmacy.- Hired and developed a 5-person Engineering team to create a corporate website and online prescription and OTC store.- Designed, built, and managed corporate IT and data centers for all technical operations while leading improvements to double overall system capacity and speed.

Mba

Bachelor Of Science, Software Engineering

Bachelors Of Science, Operations Management