Community Operations Analyst
CurrentUK & Ireland ◻️ Community Operations Analysts review reported and flagged social media content and accounts, provide insights and cross collaborate with stake holders ◻️◻️ Responsibilities ➢Assist the client’s community, resolving inquiries with empathy, accuracy, and timeliness ➢Stay knowledgeable about the client’s products and community standards ➢Make well-balanced decisions and advocate effectively for the community ➢Demonstrate strong interpersonal, verbal, written communication skills and empathy ➢Exhibit a strong commitment to doing what’s right ➢Investigate and resolve issues reported such as account support requests and potentially abusive content, utilizing a escalation process if required ➢Respond to user inquiries with high quality, speed, empathy and accuracy ➢Utilize market-specific knowledge and insights to develop scalable solutions for community support ➢Analyze relevant data to enhance the overall user experience on the site ➢Recognize trends and patterns, escalating issues outside company policy to the global team ➢Identify inefficiencies in workflows and suggest improvements◻️Skills ➢Fluent in English (written and verbal) ➢Teamwork and Communication ➢Adaptability and Crisis Management ➢Attention to Detail and Results Orientation ➢Task Prioritization and Organization ➢Critical Decision Making ➢Troubleshooting and Problem Solving ➢Cultural Understanding of Relevant Markets/Regions
