James Wilburn Email & Phone Number

Garland, Texas

Helping people protect their biggest investment by showing them how mortgage protection insurance can help them achieve the ability to put their spouse's biggest concern to rest.

Dallas/Fort Worth Area

Identify and drive new opportunities for accounts spanning startups, large ILECs, carriers, ISPs, and broadband providers. Research and write account profiles of potential partners, competitors and customers for wireline, wireless, and Internet clients. Devise creative marketing plans to gain new accounts, focusing on startups and mid-level companies in the communication industries.Sampling of Projects:• Program / Project Manager - WNA Ltd: Responsible for an OSS system wide transformation for a Tier 1 telecommunications and broadband service provider.• Market Development & Business Development Analyst - CommuniGate: Engaged to implement large-scale new business development plans. Researched, contacted key decision-makers and prepared detailed business development internet e-marketing go-to-market dossiers on prime players in broadband, Internet, social networks, telecommunications equipment and network providers for the purpose of developing key partnership arrangements and securing new customers.• Business Development & Telecom Industry Analyst - MVSI: Established key contacts leading to multi-million dollar contracts of new business, developed detailed go-to-market internet e-marketing plans, performed detailed analysis to assist in ongoing revenue assurance / fraud management in network inventory management.• Market Development & Telecom OSS/BSS Industry Analyst - Yahoo: Core resource on major business development initiatives, including due diligence assessment of VOIP Company. Evaluated BSS platform to determine if system was capable of instantly adding five million new subscribers worldwide, then prepared and presented comprehensive report to senior executive team.

Dallas/Fort Worth Area

Lead Program Manger for Business Systems Replacement and Conversions at major telecommunications provider.

Dallas, Tx

Part of a team responsible for the program and project management of a corporate wide OSS system transformation for a major telecommunication and broadband service provider. Responsible for working with multiple layers and divisions to identify all components, systems impacted, logical migration and conversion strategies, potential risk and risk mitigation options, implementation strategies and timelines to insure customer satisfaction and improved customer relations.

Dallas/Fort Worth Area

Led the development of value propositions and solution responses for BSS/OSS presales solutioning requirements. Responsible for the development of quality proposals and presentations responses for opportunities, coordinating onshore and offshore resources. Develop strategic plans for concept to market and lead to cash domains.• Led the presales team in pursuit of an end-to-end replacement of an existing OSS/BSS infrastructure solution for a carrier/s carrier on a $4.6M services contract in conjunction with multiple strategic partners.• Key member in securing a complete IT solution for a Greenfield 4G carrier in North America outsourced solution valued at over $30M as part of several integrated partnerships.* Responsible for all North America BSS & OSS pre-sales & solutioning requirements* Creation of lead / opportunity for Practice value props. & solutions* Create and present quality presentations to prospective clients and trade shows.* Work with offshore & other service lines teams* Develop plans for Concept to Market and Lead to Cash domain* Analyze & create value props on unified CRM, customer life cycle management and Churn management.

Sacramento, California Area

Charged with establishing a new organization requiring the development, approval and implementation of business plans, marketing plans, staffing, budgets, P & L requirements. Led multiple cross-functional teams on projects in the development of strategic marketing plans for revenue assurance management, Internet protocol television (IPTV), and data migration/billing consolidation.  Developed strategic partnerships to develop a try-and-buy campaign in conjunction with Independent Software Vendors (ISVs) to launch a new line of computer hardware products, with a revenue target of $250M over the next 5 years. Enhanced product positioning with in the marketplace by pre-screening and recruiting key business partners such as SubexAzure, Amdocs and Comverse to participate in new Revenue Assurance and IPTV projects. Developed a marketing strategy to generate demand for the new IPTV network DVR recording platform through key partnerships with industry leading OSS/BSS solutions providers and coordinating a global road show. Initiated a partner-led engagement program to promote business within the revenue assurance market forming a strategic alliance with SubexAzure leading to them jointly signing multiple new contracts worth several million dollars for Sun Microsystems.

Sacramento, California Area

Championed development and marketing of products/services for domestic and international telecommunications customer care/billing clients. Responsible for the developing, driving market requirements, Pricing, Product Positioning, ROI analysis, public speaking, competitive analysis, CRM management, Product Launch, Sales Support and product feasibility studies for the InteleCable® product.Accomplishments: Led the InteleCable® new SaaS marketing strategy with cutting edge internet e-marketing methods and technology including both licensed software and hosted software solutions to gain international market share and redirect business from main competitors. Boosted annual revenue by closing transactions for multiple new contracts.  Spearheaded movement of the corporation into the global telecom convergent BSS marketplace, by becoming the company evangelist and participating in major industry trade shows and industry standards organizations such as Global Billing Tradeshow, Billing & OSS Word Conference & Tradeshow, VON Spring, Fall, Europe and Asia Conferences & Tradeshows, Ordering & Billing Forum (OBF), PacketCable®, and Internet Protocol Detail Record leading to multiple new contracts. Led integration of Lynn Arthur Associations into CableData organization and drove sales of enterprise real-time rating system as standalone rating engine.  Produced $20 - $30M in new annual revenue by collaborating with sales teams and partners such as Groupe Bull, Accenture and CSC to develop and translate pre-sales business needs into PRDs/MRDs.

Harrisburg, Pennsylvania Area

Led the SaaS program management efforts for multiple new products including the gathering of competitive intelligence information, product launch, sales support which included senior management, the product teams, technology resources, quality assurance, financing, implementations, engineering, sales and on-going support teams. Accomplishments: • Led the program / project management efforts in bring new state of the art end-to-end convergent OSS/BSS solutions to the marketplace. Efforts resulted in company securing multiple new recurring revenue contracts with clients such as Ameritech, AT&T, MCI/WorldCom, Sprint International, Puerto Rico Telecom, Time Warner, Comcast, Adelphia/Hyperion Communications and Working Assets Long Distance.• Developed and led a customer retention marketing strategy resulting in renegotiating contracts with 14 major clients saving the company $12 - $14M in annual recurring revenue while at the same time signing contracts for additional convergent billing services resulting in $15 - $17M new annual recurring revenue.• Created and executed the company’s SaaS market strategy in the real-time on-line IT industry by developing, marketing, and selling an entire new SaaS enterprise telecom OSS/BSS application system.

Associate’S Degree, Computer/Information Technology Administration And Management

Majored In Mathematics, Mathematics