James Wiley Email and Phone Number

Leading the HR Technology and Analytics efforts responsible for driving key HR technology initiatives at Keller Williams to support the end-to-end experience of the team member lifecycle. Partnering with HR and business leaders to develop progressive initiatives to support KWx key HR priorities. Leading the efforts in developing dashboard metrics and reporting enabling the leadership team to utilize the HR metrics in support of cultivating an irresistible culture. Responsible for leading the HR Shared Services support team as the initial entry point for all HR matters. Leading the Payroll Shared Services to facilitate pay processing for all KWx and non-KWx subsidiaries.

Leading the HR Technology and Analytics efforts responsible for driving key HR technology initiatives at Keller Williams to support the end-to-end experience of the team member lifecycle. Partnering with HR and business leaders to develop progressive initiatives to support kwx key HR priorities. Leading the efforts in developing dashboard metrics and reporting enabling the leadership team to utilize the HR metrics in support of cultivating an irresistible culture.kwx is an integrated homeownership experience company representing the collection of all Keller Williams affiliates and subsidiaries - including Keller Williams Realty, the world's largest real estate technology franchise by agent count and the U.S. leader in units and sales volume, Keller Williams Worldwide, Keller Mortgage, Keller Covered, and Keller Offers - to create alignment, scale, and efficiencies across the Keller Williams ecosystem of companies focused on an agent-centric home experience journey.

Led the selection, contracting, and implementation for all HR systems supporting 24k team members.Successfully led the full lift and shift replacement of all HR systems in 2016 during a 9-month rapid implementation project. Implemented modules/functionality included; applicant tracking system, onboarding compliance, manager/employee self-service, benefits administration, performance management, learning management, federation via Okta, automated report delivery, enabled APIs to on-prem replication of HR data to minimize disruption to existing systems and increase security.Led a team of 14 team members including business analysts, support analysts, compensation analysts, file room clerks, a report analyst, and a project manager.Defined the vision and process for HR enterprise data governance and the future roadmap of people systems.Structured compensation programs and strategy for hourly, salaried, and commissions for 24k team members including 700 in the corporate structure across the US.Champions open collaboration within the HR function and cross-functional workgroups to establish open lines of communication and to better align the long-term strategy of technology.Responsible for HR scorecards, dashboard, and insights for all aspects of team members' lifecycle and performance.Created in-house tools to support the intake, ticketing, and resolution of all HR requests using FormStack online survey tool.Reduced processing time and support needed to run, prepare, and distribute people data by up to 90% by creating simplified ways to store and handle the data.Managed data integrations, controls, and audit process to ensure SOX compliance.

My role as a DMfS was to drive revenue and guest satisfaction through services inside Circuit City Stores. The range of services involves home theater installation, computer services, and car stereo. I had direct responsibility for multi state training, operations and sales across 15 stores for firedog services in the Western United States. Staffing included 30 Supervisors, 45 technicians, and direct third party vendors. Previous roles include Territory Manager firedog, District Transformation Leader, Regional Transformation Leader, Regional Project Manager, and Store Director.

The San Mateo store is the second highest volume store in the west coast region where I managed annual store sales in excess of $7.5 million. I helped develop a strong emphasis on store sales and custom services. I was responsible for all areas of store operation. Store presentation and cleanliness a must at all times. Safety compliance with OSHA, and company policies at all times. Inventory management was key area of responsibility due to the high dollar value of small items. Store payroll and staffing issues monitored daily. Final location was open 24 hours a day, sevens days a week.

I was responsible for all aspects of store operations where the store sales in excess of $4 million. Customer service, monthly advertising planners, stock rotations, in-stock position, employee and customer safety, and store presentation a key factor. All areas of profit and loss management including: supplies, maintenance, payroll, capitol expense, sales, gross margin, inventory, comp sales, and net income. I managed direct recruiting and developed roadmaps for new employees.

A $13 million dollar national based hardware store. I was responsible for key operations in the store. Employee scheduling (130 employees), discipline, stock ordering, employee appraisals, store inventory, customer service, store displays, dealing with vendors, end cap displays, training, stock resets, troubleshooting, product knowledge, terminations, selection of new employees, profit and loss, product display resets.

I managed store schedule. I was responsible for employee discipline, appraisal, and training of new employees. Ordered all store supplies and stock manually. I assisted in new store grand openings. I managed store inventory and department resets, deletions, and additions daily. Maintain shipping and receiving paperwork. Operation of all store departments: Camera/Electronics, One Hour Photo, Customer Service Desk, Pharmacy Counter, Fabrics, Security, Registers, Inside/Outside Garden.Responsible for buying and displaying new merchandise for add on sales. Managing and controlling warehouse stock levels.