James Williams, Pmp, Itil, Csm Email & Phone Number

Tampa, Fl, Us

Reston, Virginia, Us

Dallas, Tx, Us

supporting the bridge contract from SITEC II to SITEC III.

Arcadia, Wi, Us

Led cross-functional Business and IT Resiliency efforts to provide enterprise-wide remedies to various IT issues (ie: Security, networking, and IT Process). Ensured the technology projects associated with the Data Center 2.0 initiative were executed with precision and efficiency. Also ensure that stakeholders were engaged and informed on all things relevant to their projects. Accomplished the stated goals of removing the old hardware and implementing new modern hardware. Ran the company's FASTEST and most EFFICIENT PCI Audit to date in 2022! Facilitated the migration of over 10 IBMi Logical Partition replications and migrations from one datacenter to another!Broke down silos in the IT departments to allow more efficient and affective communication to senior leadership.

Building a high quality IT and business process consulting firm in the Tampa Bay area. JWill Solutions provides holistic business solutions that maximize the use of IT systems and processes. We provide IT consulting in the areas of network infrastructure, corporate IT strategy and leadership, and project & process improvement. We also provide business continuity and improvement solutions including technology auditing, vendor relationship management, business solutions planning and implementation, and many more services.

Dallas, Tx, Us

Managing Azure and AWS Cloud projects that support the SOF ecosystem.Develop and work with scrum teams to create governance documentation for new cloud initiatives.Provide weekly reports on project status, risks, and dependencies that rolls up to CTO/CIO level leadership.Align customer and other stakeholder expectations with resource, time, and budget constraints.

Led efforts to design and develop overall Data-Center Technical strategies and objectivesConfigured and installed Virtual Hosts and Servers Created Visio network diagram for Data-Center core network and re-designed Floor Map diagram for Data-Center Managed Kaseya clients and proceduresSet up Parallels clients

New York, Ny - New York, Us

Working for New York Life Direct, I was responsible for ensuring alignment of Portfolio of IT projects with key initiatives and strategic goalsPartnered with IT teams and business teams in an Agile environmentAssigned multiple Cyber Risk projects, completed on-boarding of CyberArk for FIS Biller ConsoleCoordinated with enterprise team members to solve PAM (Privileged Access Management) and DAM (Database Access Management) IAM challengesCreated Jira filters and dashboards to provide timely status updates and performance metrics on key initiatives to senior leadership

Provided interim management at AccusoftResponsible for Agile IT team of 5 membersHelped solidify and finalize IT budget for the next yearConducted end of quarter review / assessmentCreated new network diagram documentation Negotiated Data-center contract

Tampa, Fl, Us

Established and enforced the day-to-day oversight, strategy, and execution of the IT infrastructure. Service Delivery manager responsible for planning, implementing, and supporting local and remote usersPrimary Point Of Contact for legal technology support, security issues, and IT Procurement Restructured IT vendor contracts for additional savings and better support including increased internet bandwidth without increasing monthly expenditure Worked closely with senior leadership on budgeting and planning for current and new technology needs. Created and evaluated policies/procedures; used research findings to make financial budget recommendations to senior leadershipDeveloped and implemented Business Continuity plan that allowed the company to remain open for business during office unavailability caused by Hurricane IrmaImplemented IDPS service (using ASA5516-X + FIREPower) to better protect the network from external intrusionsMaintained Shoretel VoIP system with multiple call menus and over 100 endpointsMaintained VMWare virtual environment with 3 c;lustered ESXI hostsMigrated from EMC Celerra SAN to Nimble Hybrid Flash SANUsed VSphere to provision and create VM ServersConducted helpdesk support via ConnectWise and LabTechUpgraded and configured SpiceWorks ticket management systemSetup Apple DEP so that we could move iPads and/or iPhones bought through Apple to any MDM chosen

Clearwater, Florida, Us

Administered PowerSteering Project & Portfolio Management (PPM) Software System. Maintained a user-base of over 1000 employees/contractors. Created educational job aides for usersProvided orientation training of metric tracking and PPM software for new managersProvided decision (for upper management) and technical support (for enterprise system and software). Coordinated with vendors on performance issues and software bugsCompleted Six Sigma Green Belt certification classWorked with offshore developers to create, implement, and train users on goal management systemCoordinated with internal PMO for rollout of projectsPermissions Manager for SharePoint 2013 site

Hattiesburg, Mississippi, Us

Administered Active Directory for all users (80 – 95 users)Provided hardware and software support and maintenance for all servers, workstations, other systems, network equipment, and phone systemImplemented and supported new practice management, Electronic Medical Records, and electronic prescribing systemsManaged vendors and obtained bids to streamline large IT projectsResponsible for security of all filesResponsible for relaying information to practice Executive CommitteeLocally and remotely supported satellite offices

Arlington, Virginia, Us

Jackson, Ms, Us

Supported state and local government I.T. projectsActively used Cisco IOS and Cisco Call ManagerNetwork security of Router, Switches, Servers, and WorkstationsRemote Administration of mid- large sized networks and serversImplemented Windows Server 2003 and Windows XPWorked for client that utilized SQL Server 2000