The Director of Information Technology at the Colorado Department of Higher Education (CDHE) is responsible for all the IT operations for the single State agency. Our agency seeks to make college affordable, accessible, and inclusive to anybody interested in pursuing a post-secondary education whether that is in a professional trade school, Community College, Private/Public University, or Graduate program here in Colorado.My role has been to support the varied teams working at all levels to accomplish these goals by ensuring we have a secure and stable infrastructure, the hardware/software necessary to complete the work, and to build/maintain the relationships with other State agencies and representatives of the Institutions of Higher Education.Here are a few examples of the day-to-day responsibilities:• Oversee all IT operations for an entire State agency by implementing enterprise-level solutions to maintain and enhance all network infrastructure, server environment, and cybersecurity initiatives • Be the CDHE liaison between the Institutions of Higher Education and the state Office of Information Technology• Make proactive recommendations to senior leadership on all aspects of the agency’s IT infrastructure• Prepared to secure and implement new technology, hardware/software, internal policies, and practices• Develop comprehensive cybersecurity strategy to secure computer files against unauthorized modification, destruction, and disclosure• Provide end-user/desktop support, conduct staff data security training, order and configure new hardware/software, and ensure that all staff are able to effectively function in a hybrid capacity

The Disney Way (Can It Work in Government?) Panelist @ Colorado Digital Government Summit - Government TechnologyTuesday, October 4th, 2022

Contracted to Ross Dress for Less Buyers Office• Responsible for ensuring a successful migration of nearly 400 device with no loss of Intellectual Property or data• Coordinated workload of two IT teams working in shifts between the hours of 7:00am to 1:00am• Provided “white glove” support and customer service for Executive VPs and Corporate Officers• Communicated nightly progress reports sent to all relevant stakeholders • Oversaw QA efforts to maintain compliance with customer’s Standard Operating Procedures

TEKsystems Team Lead provides the technical resources and project oversight to support a New Tower Deployment project for Mission Health that includes the development of a deployment schedule and site work instructions, Windows device imaging, peripheral deployment, and conduct other project-related activities as needed for the completion of the project.Here are a few examples of the day-to-day responsibilities:• Supervised a team of 15-20 technicians to configure, install, and cable manage 2,400 new devices• Directed the move and full setup of approximately 600 devices from two sites into a new facility within 48 hours• Liaised between Delivery Manager, Project Management team, field technicians, and hospital leadership• Generate detailed reporting on project status and effectively communicate it to all stakeholders• Conducted QA review for all installed devices and cable management • Streamlined the device imaging process and solved technical issues as they arose

The role of the IT HelpDesk Supervisor oversaw providing a consistent user support experience for our roughly 500 employees. This staff were spread across our two US based laboratories, US based corporate office, UK based field office, and nearly 75 remote Field Sales and Work From Home call center staff.During my tenure as IT HelpDesk Supervisor I increased the HelpDesk staff by 50% and our efforts to continuously improve our processes and systems lead to an overall 17% drop in tickets submitted.Here are a few examples of the day-to-day responsibilities:• Managed a team of Tier 2 technicians supporting over 500 users across multiple International sites• Instituted standardized written IT communications and Standard Operating Procedures documentation• Handled licensing management and compliance for Microsoft, Adobe, Symantec, Citrix, and Java• Orchestrated three year organization wide hardware refresh cycle initiative• Analyzed performance metrics and presented them to CIO and executive staff• Enabled first-class customer service and technical expertise for our users through continual improvements• Contribute to IT budgetary planning for each fiscal year• Led the team of IT leadership addressing annual audits of Financial & IT systems for various regulatory bodies

IT HelpDesk Technicians at Genova Diagnostics are required to be essentially a "Jack of all trades" when it comes to the daily issues they encounter.This is especially true for a company like Genova Diagnostics where in a given day a technician could be asked to train user on how to use a Microsoft Office application, toning and reconnecting network ports, creating a new user account in Active Directory and Exchange, and in the afternoon working alongside a vendor on a $500,000 piece of laboratory equipment.The job of our IT HelpDesk Technicians requires a proper balance between having the technical expertise to troubleshoot and resolve the issue, and the customer service skills to do so in a polite and professional manner. Here is a list of some of the responsibilities of the IT HelpDesk Technicians:• Comprehensive technical support of all computers systems and software in corporate office, laboratory, and remote users• Deployed new hardware and supported legacy systems along with a variety of laboratory equipment• Processed user account requests in accordance to corporate approval process and in adherence to IT standard operating procedure• Designated to lead the process for implementing and use of new inventory tracking system through electronic portal software solution called Atlassian JIRA

System Technicians in the IT department of MedWest Health System were frequently asked to more with less. Instead of viewing this as a hinderance I chose to approach it as an opportunity to expose myself to a wide variety of technology and systems that I may not have otherwise seen.Our team was responsible for the support of three hospitals, three medical centers, three Urgent Care facilities, and 20-30 private practices spread across four counties in Western North Carolina.On a given day a technician could find themselves working on tickets remotely with users over the phone, driving to another facility to deploy equipment, of or in virtually any department within the hospital (ex. ER, Laboratory, Radiology, Operating Room, ICU, Registration, Medical Records, Pharmacy, etc.).Here is a list of the some of the typical day-to-day responsibilities I had in this role:• Self-motivated support of hospital system users and equipment across four campuses and twenty private practices • Developed and maintained department knowledge base• Assisted in the development of asset management and naming convention standardization systems• Image and deploy various types of hardware (ex. PCs, laptops, thin clients, printers)• Streamlined user account creation and maintenance process• Generate detailed reporting on support staff workflow metrics monthly

Blue Ridge Community College provided the opportunity to be instructor in their College of Business. I was charged with teaching courses on Professional Development, Human Resources, and Business Ethics.This position allowed me the opportunity to build a course syllabus, develop lesson plans, lecture, administer exams, and teach some of the finest students in Western North Carolina.

Mars Hill College provided me my first opportunity to be instructor in their Adult ACCESS program. This program was designed to allow working adults to complete their Bachelor's degree from Mars Hill College by allowing them to take evening courses at sites convenient to them. My course was hosted by Blue Ridge Community College in East Flat Rock, NC.This position allowed me the opportunity to build a course syllabus, develop lesson plans, lecture, administer exams, and teach some of the finest students in Western North Carolina.

Responsible for maintaining hardware and software for 25 users including: network, daily server backups, Active Directory, Outlook Exchange Server, and all HelpDesk responsibilities. Also assisted with configuration and operation of in-house print shop software for bulk mailing, banners & posters, database manipulation, and mail merges.