James Wilson Email & Phone Number

IT Management: Overhauled the company’s Enterprise Resources Planning (ERP) software.• Implemented new ERP software with full tech support and enhanced capabilities. Company now has 100% tech support and capabilities upgrade for this critical software.• Acted as a liaison between different business units to ensure that the ERP software met everyone’s needs.• Migrated data from 2 different relational databases and imported customer data for every customer into the ERP software, eliminating redundancy and creating one streamlined and efficient system.• Instructed the sales team, support team, warehouse manager, accounting department, and business owner, on how the new ERP software would enhances their capabilities, response time, and overall strength to the team.Data Management: Created and implemented data systems for reporting and support.• Complied data points from various sources, such as Google Analytics and comma delimited data (CSV) to enable me to create predictive reports to help the company better allot resources increasing productivity by 25%.• Designed a PHP application with a MYSQL database backbone to track customer support cases, the application improved support staff response time by 10%.Product Manager: Developed products though the product life cycle.• Collaborated with teams to conceptualize key features of the new product, then drove product development by working closely with the engineers and designers to implement the key features.• Formulated a plan to bring the new product to the market in a way to maximize the market’s adoption of the new product bringing it to the company’s top selling product.Strategic Consulting: Drafted a business plan and developed the ecommerce sales strategy.• Allotted inventory to distribution and marketplace channels, drafted stocking policies and structured standard operating procedures that lead to a 50% growth in sales.

Flexible and adaptable in filling the roles that were required for the company, consequently rose to second in command for the department.

Identified inefficiencies in the scheduling of employee hours.Wrote a new schedule cutting scheduling costs by 20%.

Acted as an adviser to two new owners of the business.Improved the transition between owners by educate them on the vast differences between the owner’s previous business experiences and the feed business.

Bachelor Of Business Administration, Computer Information Systems

Liberal Arts Aa, Business