James Wing Email & Phone Number

Seattle, WA, US

Santa Barbara, California, US

• Impact provides a partnership automation SaaS platform. I work on next-generation staging environments for the company migration towards containers, Kubernetes, and related technologies.
• Migrating applications to Kubernetes with containerized builds, Google Kubernetes Engine (GKE), Helm charts, and Traefik routing.
• Adopting GitOps practices with ArgoCD to deploy containerized apps to GKE.
• Defining cloud infrastructure with Terraform for GKE in Google Cloud including IAM permissions, workload identity, and load balancers.
• Troubleshooting apps in GKE using GCP logging, monitoring, and alerting tools.

Santa Barbara, California, US

• I lead an engineering team working on data engineering solutions including cleaning, curation, enhancement, and reporting.
• Analyzing business problems and planning software projects for marketing automation solutions.
• Managing cloud infrastructure on Amazon Web Services and Google Cloud Platform.
• Processing data using serverless functions (Java, AWS Lambda, GCF), messaging (SQS, PubSub), and Kubernetes on GKE.
• Designing and developing data storage solutions using PostgreSQL.

Seattle, WA, US

Mediarails was a startup providing a CRM solutions for influencer and affiliate programs. Impact acquired Mediarails in 2018. I developed data engineering solutions using Java, MySQL, AWS Lambda, Kinesis, and Athena. I migrated components to GCP using Docker, Kubernetes (GKE), and PostgreSQL.

• I founded BatchIQ, a startup providing services for deployment and support of data ingest solutions based on Apache NiFi and the Amazon Web Services platform.
• Designing customer solutions for data ingestion using Apache NiFi and data platforms like Hadoop, relational databases, S3 and other AWS services.
• Marketing activities include market research, competitive analysis, content marketing, analytics, SEM, in-person outreach, and customer interviews.
• Supporting and troubleshooting data pipeline issues with Apache NiFi and AWS.
• Development of deployment automation tools with Python, Linux, Packer, and AWS. Feature development with Java, Maven, and Junit. Web development with Javascript, Node.js, Bootstrap, and Angular.js.
• Contributor, committer, and PMC member to the Apache NiFi project.

• I manage the Platform Engineering team, responsible for monitoring, troubleshooting, deployment, tools development, and operations process improvement initiatives.
• Started the team from scratch, hired and supervised a team of 3 engineers and devised processes and procedures, for monitoring, support escalation, and deployment.
• Led response for production incidents and quick-fix engineering.
• Instituted Kanban process for balancing ongoing improvements with reactive support efforts in an agile environment.Led response for production incidents and quick-fix engineering.
• Initiated deployment process improvement efforts to move Mercent from quarterly releases to weekly releases, supported by both technical and business process changes.

Plano, TX, US

• Project Manager and Business Analyst for an IT services team working on Siebel CRM development. Projects focus on order management applications, including automating EDI order processing for a Fortune 500 manufacturing.
• Facilitated requirements gathering meetings, requirements prioritization, and documented requirements.
• Converted client requirements into detailed multi-phase iterative project plans to meet technical development and risk management goals.
• Coordinated with client management and technical personnel to perform project work and report project status in a hybrid virtual / on-site team format.
• Authored hands-on technical documentation for the aMind Web Framework, including overview, installation, and technical how-to subjects.
• Completed all project deliverables on features and on schedule.

• I managed Mercent's IT Operations function, including both corporate office support and operation of the software service platform.
• Responsible for 24x7 uptime of the Mercent Retail application environment, including network, hardware, and software. Led all monitoring, troubleshooting, and response efforts.
• Recruited and supervised a team of 3 members, including a Network Engineer, Systems Administrator, and Database Administrator.
• Deployed and supported Mercent’s online analytics software built for Windows Server, SQL Server, and the.NET Framework. Supported the hardware and systems platform consisting of an EMC SAN, Dell Servers, Cisco.

• I was responsible for leading the software development team during the first version of Mercent’s SaaS platform release and subsequent enhancements.
• Defined the technical roadmap for Mercent’s service platform based on customer requirements, management goals, team contributions, and resource constraints. Mercent’s technology stack includes Windows Server, the.NET.
• Led the design, development, and deployment of an online analytics and retail e-commerce data warehousing and reporting infrastructure built on Microsoft SQL Server.
• Supervised a team of 8 software developers including day-to-day activity, project work breakdown, long-term goals, personnel evaluation, and training.
• Owned cross-functional project management for full-lifecycle software development projects coordinating with Marketing, Quality Assurance, IT, and company executives.
• Recruited technical staff and managed the recruiting process from defining hiring targets, writing job descriptions, coordinating with recruiters, and executing interviews.

Seattle, Washington, US

Performed software development planning and product roadmap definition for the Mercent product as part of the spinout of Mercent as a separate company.

US

• Developed shrink-wrapped home productivity software including Web Studio, a web page publishing tool, and Generations, a family history research product. Technical work consisted of C/C++ development for the Win32.
• Detailed requirements and prototyped a U.S. Census search website based on business-level product marketing plans and systems analysis work.
• Designed and developed user administration tools and content display components for a U.S. Census search website using Java 2 Enterprise Edition technologies.

Arlington, Virginia, US

Mba, Business Administration

M.S., Information Systems

B.S., Computing And Software Systems

Certificate, Big Data Technologies

Certificate, Applied Cybersecurity

Certificate, Agile Development

Certificate, Object Oriented Analysis And Design With Uml