James Winstone Email & Phone Number

Falkirk, Gb

Glasgow, Scotland, United Kingdom

I was responsible for pushing promotional material whilst resolving customer queries on Facebook and X for one of the biggest brands in the country. I worked in a team of four people who answer the customers on social media but often found myself working solo at times as well, meaning I was frequently the sole person responsible for the running of the pages. I dealt with sensitive customer information and constantly upheld the brand and values of Three UK to the best of my ability.

Glasgow, Scotland, United Kingdom

In this role, I was responsible for multiple campaigns including IKEA, Very, Very Ireland and Littlewoods. My role was to take customer queries and answer as quickly and efficiently as possible via all social media channels available. I also took part in talking to customers in live chat which allowed me to access their accounts and resolve their queries with ease. I had huge responsibilities when it came to handling sensitive customer information, large workloads and upholding the brands of… Show more In this role, I was responsible for multiple campaigns including IKEA, Very, Very Ireland and Littlewoods. My role was to take customer queries and answer as quickly and efficiently as possible via all social media channels available. I also took part in talking to customers in live chat which allowed me to access their accounts and resolve their queries with ease. I had huge responsibilities when it came to handling sensitive customer information, large workloads and upholding the brands of Very, IKEA and Littlewoods.I was also involved in campaign meetings and deciding the best course of action for creating and pushing promotional materials including online adverts, promo codes etc. Working with Webhelp taught me how to manage multiple global brand’s social media pages through dedication, teamwork and enjoyment. Show less

Pembrokeshire, Wales, United Kingdom

As a journalist at a local newspaper, I played a key role in finding, sourcing, and writing compelling stories for publication. My responsibilities included identifying and researching stories, conducting interviews, and writing and editing articles to ensure they were accurate and engaging. I also had the opportunity to work closely with advertisers and editors to ensure that the final product was polished and ready for publication. Furthermore, I was responsible for finding and sourcing… Show more As a journalist at a local newspaper, I played a key role in finding, sourcing, and writing compelling stories for publication. My responsibilities included identifying and researching stories, conducting interviews, and writing and editing articles to ensure they were accurate and engaging. I also had the opportunity to work closely with advertisers and editors to ensure that the final product was polished and ready for publication. Furthermore, I was responsible for finding and sourcing images that would be featured alongside my articles, and I was able to interview multiple people in person to provide a real-life angle on each story. Through this role, I developed a strong set of skills including proofreading, media relations, broadcast journalism, press releases, interviewing, publishing, column writing, advertising, editing, writing, media production, journalism, and broadcasting. Show less

As a freelance journalist covering sports for multiple years, I had the opportunity to gain invaluable experience writing for a large audience at an early age. Through this role, I honed my skills in data analysis, online journalism, and sports writing, while also developing my abilities in proofreading, interviewing, publishing, editing, and media production. My coverage of football in particular included discussing potential transfer targets, writing about managerial and staffing… Show more As a freelance journalist covering sports for multiple years, I had the opportunity to gain invaluable experience writing for a large audience at an early age. Through this role, I honed my skills in data analysis, online journalism, and sports writing, while also developing my abilities in proofreading, interviewing, publishing, editing, and media production. My coverage of football in particular included discussing potential transfer targets, writing about managerial and staffing appointments, and helping to break transfer news when necessary. This role not only helped me to be successful in my college courses and full-time job as a journalist, but also helped me to understand the dynamic of a large audience and how to cater my writing to them.I was also entrusted with many administrative tasks for the sites including analytics analysis, meeting scheduling and answering reader reviews. Show less

Falkirk, Scotland, United Kingdom

As a Customer Assistant at Sports Direct, I played a key role in creating a positive and welcoming customer experience. My responsibilities included greeting customers with a warm welcome, providing them with expert product recommendations, and processing cash and card transactions. I was also responsible for ensuring that the store was kept in an orderly and customer-friendly condition. In addition, I was tasked with meeting regular sales targets and my team and I consistently achieved these… Show more As a Customer Assistant at Sports Direct, I played a key role in creating a positive and welcoming customer experience. My responsibilities included greeting customers with a warm welcome, providing them with expert product recommendations, and processing cash and card transactions. I was also responsible for ensuring that the store was kept in an orderly and customer-friendly condition. In addition, I was tasked with meeting regular sales targets and my team and I consistently achieved these goals through my leadership and communication skills. I was fully updated on product knowledge and was able to effectively communicate this knowledge to customers, helping them to make informed purchasing decisions. Furthermore, the role allowed me to develop my sales skills and I was able to meet regular sales targets and to ensure the customer satisfaction.I was tasked with meeting regular sales targets and my team rarely faltered when trying to meet those goals before the day came to an end. Show less

Bachelor Of Laws - Llb, Law, 2:1

Higher National Certificate, Media With Journalism, Pass

National Certificate, Communication And Media Studies, Pass