Manage and monitor all installed Windows systems and infrastructure. Install, configure, test and maintain operating systems, application software and system management tools. Proactively ensure the highest levels of systems and infrastructure availability. Monitor and test application performance for potential bottlenecks, identify possible solutions and work with developers to implement those fixes. Maintain security, backup, and redundancy strategies. Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks. Participate in the design of information and operational support systems. Liaise with vendors and other IT personnel for problem resolution.

Design, creation, and maintenance of SCCM deployment packages along with deployment and patching.

Pickup installations assignments for the day, image and post configure equipment as necessary. Call customer to confirm the schedule of installation and travel to the site where installation is going to take place. Perform installation and setup to specified requirements of departmental needs. Complete the physical setup of the PC's and printers. Transfer data if necessary from old PC. Install and test all necessary applications. Escalate any application installation issues to appropriate group. Support Novell and Groupwise environment transition to Active Directory and Exchange.

Provide support for OS X, Windows, and other various software products, including desktop, laptop, printer, and network issues in a 500+ user environment through RDC and on site administration. Use of SCCM 2012 R2 for support, task sequence creation, queries, and administration, while learning to take on elevated duties and responsibilities from the system administrator & engineers in my group. Simplified an existing post procedure that required monitoring and IT interaction by turning the process into an automated remotely deployable task sequence within SCCM 2012 R2. Enforced Johns Hopkins policy of laptop encryption by ensuring systems were encrypted and keys escrowed within MBAM for management, reporting, and retrieval. Administration of user, group, and computer via Active Directory and Group Policy Management. Use of physical workstations, VMWare Workstation, and Microsoft VDI for software and patch testing prior to deployment. Perform backups of local profiles and data as needed prior to workstation replacement or imaging. Responsible for the deployment of workstations, peripheral equipment, and software to specification. Verify network connectivity to devices and configuration of workstations or devices as required. Troubleshoot issues on site as needed and work with appropriate teams to maintain minimal customer downtime.

Design of natural gas distribution pipeline and services for clients like BGE and Yankee Gas. National travel for field survey work and client contact. Creation of materials and quantity lists for client submittable of projects through Excel. Use of Citrix and Quest vWorkspace to VPN access client information databases.

Creation and maintenance of master files and cut sheets for illumination roadway projects. Setup of fresh Microstation environment for compliance with TXDoT standards. Tracking of changes to sheets and masters through ProjectWise. Organization of hard copies for filing and future use. Close work via telephone and email with other drafting leads and engineers in separate cities to assure no conflict issues between disciplines.

Drafting from hand sketches and original building prints to get updated and accurate AutoCAD files of store design for approval by McDonald's corporate. Updating of drawing files from as-builts displaying new layout of architecture as installed. Worked in a time crunch under pressure while still producing quality work.

Site visits to verify and update measurements for field installation and to avoid conflict with other disciplines on site. Creation and maintenance of baggage handling phase drawings in Microstation J. Close knit work with a small drafting group to ensure field standards were met and kept throughout projects.

Creation of structural drawings for use from hand sketch ups. Worked closely with in house structural engineers to revise and edit plans via red line process.

Start to finish deployment of workstations, from delivery and imaging to setup and final deployment. Performance of data migration and recovery. Setup and configuration of printers and network devices. First point of contact for trouble tickets within organization. Inventory equipment and perform hardware/software upgrades. Accomplished information systems and organization mission by completing related tasks, promptly and efficiently. Improved workplace performance by identifying problems, documenting, and recommending changes.