James Wittmeier Email & Phone Number

Toronto, On, Ca

Toronto

Vice President of Sales Operations, 2020 - Mar 2022Senior Director of Sales Operations, 2019 - 2020Director of Sales Operation, 2015 - 2019Reporting to the Chief Transformation Officer and EVP, Sales Operations & Planning, oversee the Sales Operation team to ensure a uniform and elevated customer experience is delivered globally.- Improve the customer service process, as well as enhance the operational structure of the customer service team to best support the iconic brand strategy of Canada Goose.- Provide leadership and aptitude in building & developing high performing teams and gain cross-department & cross-functional alignment.- Ensure the on-boarding, training and coaching experience supports a superior customer experience to align with global retailers.- Partner with logistics head(s) of strategic retailers to improve operational efficiencies.- Develop strategies and process improvements to minimize compliance charges.

Toronto, Canada Area

Director of Business Processes, 2011 - May 2015Business Process Manager, 2008 - 2011Business Systems Analyst, 2001 - 2007 - Reporting to the Senior VP of Operations & Planning, oversee the company’s Business / Customer Services, Information Technology, Inventory Control, and Production departments within Canada - Represent the Canadian division on the enterprise-wide corporate technology steering committee, co-ordinating with the US head office regarding any planned technology changes and associated business process improvements - Assigned to the US head office’s SAP (AFS Sales & Distribution) and Corporate EDI implementation teams to act as the Canadian division’s representative in all project requirements gathering, design/development, testing, & training activities, and to manage the corporate systems support team in Canada post-implementation - Oversee the development, implementation, & support of various technology improvements on behalf of the Canadian business, such as customized report design for sales forecasting/trending, financial profitability, and Marketing KPI tracking data, as well as routine business application & infrastructure upgrades- Senior Management representative on the company's Joint Health and Safety Committee

Toronto, Canada Area

Managed all technology infrastructure activities within the organization such as development, testing & implementation of all corporate systems (including Finance, Distribution, and Logistics) as well as systems development & support for all corporate software applications

Toronto, Canada Area

Experience in conducting information technology consulting assignments (such as systems analysis & development, software training & support, and network/infrastructure planning & implementation) on behalf of external clients as well as internal corporate departments