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James Janda is listed as Operations Supervisor with 15 years experience, managing teams, projects, and driving customer engagement. Seeking new career to expand skills and contribute effectively to further contribute to organizational success. based in Mead, Washington, United States. AeroLeads shows a matched LinkedIn profile for James Janda.
James Janda previously worked as Supervisor, Remote Call Center Opperations at Becu and Supervisor, NCOE at Comcast. James Janda holds Mba from Gonzaga University - School Of Business Administration.
BBA, Economics and Finance, Eastern Wash. University, 2005MBA: Gonzaga University, 2014
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Spokane, Washington, United States
• Manage teams of 16 remote representatives.• Provide coaching by behaviors for increased customer service.• Resolve member issues to ensure satisfaction.• Ensure account balance accuracy for remote tellers.• Comply with BSA, Patriot Act, Reg E,B, CC, V, etc.• Identify trends in call types and adjust inbound call routing for efficiency.• Collaborate across departments to ensure employee and member satisfaction.
Spokane Valley, Wa
• Manage teams of 12-14 call center agents.• Provide coaching by behaviors for high-quality customer service.• Meet department goals and metrics as outlined by Leadership.• Provide customized ad-hoc reporting from SharePoint, SQL, Excel, and other databases.• On-site internal IT support assistant (2019-2020).• Resolve escalated customer issues
Spokane, Washington, United States
• Worked with 15 national clients, managing over 40,000 utility accounts, and expenses over$400Mannually.• Support sales and client management in upgrading existing services and developing new salesopportunities.• Quickly and effectively solve customer challenges.• Provide customized ad-hoc reporting.• Built budgeting and forecasting models for utility expenses for clients.• Attend recurring meetings with client C-suite, presenting savings and future opportunity reports.• Resolve account balancing and funding issues between clients, Engie, and vendors.
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James Janda is listed as Operations Supervisor with 15 years experience, managing teams, projects, and driving customer engagement. Seeking new career to expand skills and contribute effectively to further contribute to organizational success..
James Janda is based in Mead, Washington, United States.
James Janda has worked for Becu, Comcast, and Ecova.
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James Janda holds Mba from Gonzaga University - School Of Business Administration.
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