James Mitchell Email & Phone Number

Dallas, Texas, Us

So very happy and proud to announce my acceptance of a full-time role leading Systems and Data Governance with Compass Datacenters. Where some companies give 'lip-service" to Culture, Compass Datacenters embraces it, measures it, rewards it, and elevates the importance of it daily. I've given 100%+ to every company I've had the opportunity to serve, but on a few occasions, the "lip-service" of culture and the promised support for the role that never materialized resulted in the life-changing pursuit of other opportunities. Every day is a new day rich with new lessons to be learned, if you're open to them! So stoked to have converted to full-time and to represent such a fine company and team.I'm beyond blessed for my network of colleagues and friends who provided me with connections, advise, and professional / emotional support while on this journey. I'm now on the Compass Rocketship and hope to ride this one for a long while!!! If I can help you in your journey, let me know what I can do and I'll try to make some time for you. Keep your spirits up, keep your faith, and never lose sight of your mission!

Atlanta, Ga, Us

I'm excited and happy to announce my reconnection with Tatum / Randstad to assist an outstanding client Compass Datacenters in their rapid growth and industry leadership. Compass Datacenters is an awe-inspiring company with impressive leadership and their description of jumping on the rocket ship is so very true. I'm honored to have been accepted to lead efforts to position technology to partner in their growth and have not been this excited to get up every day to bring value in many years. I'm even more excited to be with a company that embraces their culture, and operates with "Core Convictions" and Guiding Principles that are practiced every day by everyone. Flattered to be among this great team.I need to thank many people for supporting me on this journey. There are many who gave me advice, support, and the work of opening doors to keep me on the candidate journey. I give humble thanks to God, for opening the right doors at the right time and pushing me; my family for their unconditional support in spite of the storm clouds that permeated my mind; to Brent Snyder & Jim Barker with Cooperative Computing for believing in me enough to bring value to their outstanding company and their words of wisdom and inspiration, special thanks to William "Bill" Glatch, John Pollack, Bob Foster, Paul Phillips, Karri Godec, Rebecca L. Williamson, Sonia Lowery, Ed San Miguel, and so many others!

Plano, Texas, Us

Joining this great aspirational company helping companies around the world achieve results through Digital Enablement and successful Digital Transformation. Excited to become part of their grow and to bring value to the numerous clients that we will partner with!

(Current) – While hunting for a permanent IT Leadership Role, I’m also hunting for clients to provide Interim CIO - Sr. IT Leadership / Advisory / IT Transformation / IT Project services (as necessary). As an IT problem solver who collaborates exceptionally well with my business partners, I can help you address, solve, and manage the improvement of your IT challenges(2018-2021) – Senior Transformation Consultant to Choice Hotels International. Contract renewed multiple times to include technology integration following the WoodSpring Suites brand acquisition along with rebuilding legacy applications to communicate through new APIs to their new distribution platform. Initiatives also included email and Sharepoint transformation to (impacting thousands of users). Product Owner for email platform migration for over 9000 accounts, CRM migration analysis from MS Dynamics to Salesforce, and provided guest insight support for the company during staff retooling.(2015-2018), Project – ChoiceEdge. I was recruited as an Advisor and then became one of five Product Owners running four teams for the largest technology project in their history. AWS / MicroServices / CI-CD / Angular / Java / Aurora / Scrum-Kanban- Project size of over 150 FTEs / Consultants.- Over $30 Million in project size.- Project success protected $100’s of Millions in revenue.- Adopting Agile, using Scrum and Kanban, was Product Owner for web/mobile applications native to the platform along with an internal messaging “Broker” that connected all external partners to the platform (3rd party, Property Management, etc.) Many who have worked with me can attest to my integrity, my desire for customer service excellence, my ability to bridge the often-wide chasm between business operators and those delivering technology solutions, and my ability to manage complex IT projects. I'm confident that by working together we can improve your company and position your IT org. to be an enabler.

New Hartford, Ny, Us

PAR Solutions Run Restaurants - PAR Tech. is an industry-leading SaaS provider of solutions serving primarily the Quick Serve Restaurant (QSR) industry. With corporate locations in multiple countries, I was recruited to create, lead, and manage a new Digital Transformation organization. This role included process, technology, and services transformation relative to all corporate supporting solutions. This included Enterprise Data focus, Finance & Accounting, Sales and Marketing Operations, Supply Chain, Customer Service and corporate integrations following M&A activity. Accountable for: Vendor selection, management, and terminations; Change Management process improvement; Architecture processes to improve vendor selection and integration methods. I was a key liaison to InfoSec and Internal Audit to support staff authorization rights on the MS Dynamics F & O platform. Supply Chain technology challenges from SKU management complexity, legacy processes relative to asset management, product return tracking, etc. and impacts to the transformation effort. Data quality challenges persisted throughout the transformation cycles and I worked directly with the business and IT teams to address poor data quality and data management methods prior to the migration of data to the new platforms. Submitted proposals for funding to improve our Software QA capabilities, one unified IAM solution following post-M&A complexities, and establishing a new best-practices customer portal to consolidate a number of bespoke solutions. I had accountability for our Data & Analytics team and worked with them to improve a series of PowerBI enabling reporting methods to support the company, to expose revenue loss, and assist with data transformations to assist other initiatives.My position and team were eliminated as part of a large RIF to reduce operating expense and to refocus on transformation targets following multiple acquisitions with conflicting ERP and CRM solutions.

Dallas, Tx, Us

Lanyon (now part of Cvent), is the largest provider of content and hospitality spend management solutions to the global travel industry. Operating as a SaaS delivery model for years, Lanyon is the industry leader in managing a virtual marketplace of Supply (over 190,000 hotels) and Corporate / Consortia Demand customers, bringing efficiency in negotiated rate and improved spend management to all customers. Through two mergers, Lanyon became a major player in corporate event management (from Active Networks) and event hotel room group block management (from Passkey). Accountable for: Successfully managed the production data-center migration for 100% of all SaaS products to a new hosting provider. Improved all areas of Data and IT delivery, QA, Vendor, and IT Service management to increase the technology value provided by the company. Established KPIs to track and improve stability for our customers. Filled the role of the CISO and assembled a Security “Cabinet” comprised of my direct reports and members of the business product and operations teams. Authored all Security materials, and prepared and conducted annual security training to the company. Authored our Security Incident Response policies and was primary incident coordinator for any potential security issue. Worked directly with our hosting provider (Rackspace) to implement enhanced InfoSec product offerings to protect our platforms. Improved all corporate platforms to stabilize, grow through VMware and O365, and relocate internally hosted platforms to a CoLo facility. Post acquisition efforts by Vista Equity Partners involved rapid staff size growth, ERP/Financial Platform migration, CRM Migration, Data-Center consolidation, VoIP telephony selection / migration, and all back-office systems and technology operations along with Information Security Management.

Atlanta, Ga, Us

Tatum provides Executive level consulting services to satisfy the demands of the “C” suite, primarily focused on the offices of the CEO, CFO, CIO, and COO. Accountable for: Leading an IT Organizational Assessment for the Enterprise Data Management department of a $1 B publicly held company; Establishing practice recommendations in the areas of Cloud Computing and Business Continuity Planning. Conducting an IT assessment for an SMB Food Service / Processing company with measurable recommendations provided to the CEO / CFO; Selected to be on a project team for a large Credit Card processing company to establish an IT Service Library.

Dallas, Tx, Us

From Captura this company grew to become known as projekt202, a specialized boutique service company providing strategic leadership, sales, and operational assistance. This company was rejuvenated with the thought leadership that made Geniant the great company it was prior to selling to EMC. Operating as Captura, they provided Digital Marketing expertise to bring more traffic to a client's eCommerce or internal portals, they provided Usability Experience services to convert that traffic, and if the client was strapped on technology services to deliver the vision - they had the expertise to bring the concept to life.Problems Addressed: Business development, Proposal review and creation, focusing on bringing value to potential customers, and when we win, I would be assigned to be the PM / Account Manager for the client.

IT Strategic Consultant providing services in IT Assessment, IT Project / Portfolio Management, IT Transformation, and IT Strategic planningProblems Addressed: Provided strategic guidance to two organizations, one in the Advisory / consulting services space and another in the recruiting space. Provided volunteer services to two organizations that were startups. Led an IT Assessment for a $1 Billion + Privately held International company on their corporate platforms.

By 2007, La Quinta Inns & Suites had grown to a 650 hotel mid-scale lodging chain with revenues exceeding $750 Million / year and employing 10,000 employees. In 2006, the company went under private equity ownership by the Blackstone Group. Recognized as an industry leader in the mid-scale lodging market with corporate ownership comprising 65% of the chain and a lodging franchise segment that ranks among the best in the lodging industry. Executive Vice President – Information Technology: Promoted to lead the IT Organization and to architect / participate in the complete transformation of the technologies running the company following the acquisition. Accountable for: Over 125 employees / consultants in an off-shore / on-shore blended model. Accountable for all IT hardware / software / communications technologies, QA, call center technologies and the 24x7 customer support center along with all prior responsibilities as VP - Business Solutions. - Integrated the Blackstone Lean Six Sigma analytics and methods into the existing PMI Project Management methods and ITIL derived service delivery processes.- Led efforts with the Senior Advisory team of Blackstone, to transform 100% of the IT architecture / organization which reduced operating expense by over $10,000,000 year within 21 months.Transformation Initiatives included:- Outsourced Call Center operations to Canada from San Antonio and Goliad- Outsourced Hotel Property Management platforms to MSI- Outsourced Central Reservations platform to Pegasus- Outsourced lq.com hosting and service provider to Definition 6- Collapsed all Corporate Hotel networks to one provider to reduce costs and consolidate billing- Collapsed our Data Warehouse platform to SQL Server to reduce costs- Outsourced our ERP / Payroll platform and support services- Eliminated agreements with our hosted platform provider as part of this massive transformation- IT staff reduction of 75%

Recruited from Choice Hotels International to transform an underperforming software development organization and IT Infrastructure to one that became high performing, reliable, and scalable. Accountable for all Financial, Payroll, HRMS, Centralized Reservation Systems, Hotel technology, branded web-site (lq.com), Data Warehouse, BI / Reporting, Customer Loyalty, and Project Management governance / operations including being appointed as Senior Project Manager for Brand Acquisitions.Achievements:• Achieved a 90% internal customer satisfaction score by directing applications development, improving IT governance, and a “customer-centric” team focus.• Directed the Sarbanes-Oxley Information Technology and PCI Compliancy efforts. • Led the efforts for approval, development, implementation of Enterprise Data Warehouse and Business Intelligence for CRM, KPI, and Psychographic / Demographic analytics for Marketing, Operations, and Loyalty Program support.• Accountable for the creation of PMI derived system and application development methodologies. Instilled ownership and improved IT service delivery through adaptation of ITIL processes and principles.

North Bethesda, Maryland, Us

Choice Hotels International is a multi-brand lodging company responsible for the successful operations of (at the time) over 3,700 hotels around the world. Brands included Mainstay Suites, Comfort Inns, Quality, Clarion, Sleep Inn, Econolodge, and Rodeway.Recruited to establish and direct an IT department and to provide Project Management, software application, infrastructure, and database support for 3,700 hotels throughout the globe. Charged with developing and implementing technology projects for the Mainstay Suites hotel brand – a newly created innovative high-tech extended stay hotel brand launched in 1996. This was the first brand to use a kiosk for hotel guest services, check-in / check – out processing, and electronic room-key dispensing. Achievements:• Led the development of all hotel technologies including database, communications, hotel interface, integration, and hotel operations for 3,700 distributed locations. • Directed the purchase of software development rights to commercial products for enhancement, implementation, and support which saved the company $2,000,000 / year in support / services costs and allowed the company to implement new feature sets including Revenue Management components.• Managed design and implementation team for a web-based product used by 3,700 hotels worldwide. Capabilities saved the company over $500,000 in implementation costs with improved service and support.

West Hartford, Us

By the mid 1990’s, Hospitality Franchise Systems (Cendant) had become the largest operator of franchised hotel operations in the world with over 4,000 properties representing over 400,000 rooms for the brands of Ramada Inn, Howard Johnson, Days Inn, Super 8, Knights Inn, Park Inn, and Villager. EDS provided all IT services for this company as they moved to consolidate IT services and corporate operations. Following 1/2 year as a contract software developer on the Ramada CRS (TPF) Platform, I was recruited to EDS who had recently obtained the outsourcing contract for Hospitality Franchise Systems (HFS) now Wyndham. Following a significant migration of Ramada to a new Client / Server CRS platform, I accepted the role of Systems Engineer Manager where I had accountability for software development and migration initiatives to support Howard Johnson's, Days Inn, Super 8, Villager, and Knights Inn.Achievements:• Successfully converted Ramada, Howard Johnsons, and Days Inn from legacy central reservations platforms to Pegasus Solutions derived (Anasazi) client / server platform. Conversion helped to save the company over $5,000,000 in ongoing development, support, and licensing costs. • Successfully led the efforts to retool a development team to provide internal development on an Informix / Unix based operating platform and proprietary application development on a new platform resulting in vendor independence and a savings of over $1,000,000 / year in support costs from the vendor.

Recruited to participate in the establishment of a new Travel Agent Reservation system in Europe. Provided consulting services and project management support concentrating on test systems, testing methodologies, and Passenger Name Record support. Provided consultation in the evaluation of emerging technologies, including TPF-DB to provide relational database methods to legacy TPF system database design, and International Fares, Pricing, and Taxation.Contract was renewed which allowed me to fulfill a dream of a second season racing Formula Ford and my first child being born in England.

Kansas City, Missouri, Us

Recruited out of college to train in TPF operating systems and application design constraints supporting TWA reservations systems. Development methodologies and support instilled a foundation for high availability / high performing systems and attention to detail. Achievements:• Led the team providing test system support and coverage in support of interface testing with Japan Airlines, United Airlines, American Airlines, and Delta.• Provided TPF training based on proficiencies with the development methodologies and a marked ability to teach.• Performed software development in Direct Access / Direct Link (interfaces to airline systems for reservations support), and International Fares / Pricing which included rewriting the International tax package for pricing.

Bsba, Computer Information Systems

Bachelor Of Science - Bs, Computer/Information Technology Administration And Management