James Worth Email & Phone Number

IT Support in 1st and 2nd line capacity to local offices and via remote management systems and telephones to our offices in USA, France, Germany, Italy and throughout Europe and Asia. • Interact with the user/customer base on above sites to troubleshoot, diagnose and support all IT issues that are on Manage Engine call logging system• Prioritise workload due to SLA agreements and Priority to reduce impact to users and company• Image laptops and desktops with correct operating systems• Support operating systems Windows XP, Windows 7, Windows 8 and iOS• Support multiple versions of Microsoft Office and Outlook• Support Desktop, Laptop and Apple Mac issues• Support various mobile devices such as iPads and iPhones, Windows Surface machines, OPS units.• Troubleshoot various Network issues and rights issues on Active Directory and Microsoft Exchange• Setup, and deploy RSA ids and tokens for VPN use to users.• Setup and configure Cisco Phones on Cisco Call Manager• Support various applications such as Manage Engine, Box, WebEx, Office 365, Sharepoint and many more

Lancashire Various Sites

Desktop Support 2nd Line Analyst.Covered support for many sites in the North West and also further a field.Lead site support for Preston Office and its surrounding satellite sites which included Blackburn, Wigan, Blackpool and Bolton. Assist other sites when my help and expertise was needed such as Knowsley, Liverpool, 2 sites in Manchester, Scotland and also our Belfast offices.Provided 24x7 On Call support for the North West region on a 1 week in 4 basis. Interacted with the user/customer base on these sites to troubleshoot, diagnose and support all IT issues that were on our Remedy call logging system. Prioritised workload due to SLA agreements and Priority to reduce impact to users and company Imaged laptops and desktops with correct operating systems Supported operating systems Windows XP and Windows 7 Supported multiple versions of Microsoft Office and Outlook Supported Desktop and Laptop hardware issues Troubleshot various Network issues and rights issues Identified and diagnosed software deployment issues on systems such as: Active Directory and SCCM Client Supported various in house applications such as Icoms CMS Tool, Remedy, Gateway, Sharepoint and many more Configured, setup and supported Blackberry devices and user accounts on devices and BES server

Knowsley

IT Helpdesk Systems AnalystBased on an IT Technical Helpdesk, part of a 23 person support team. Support was provided for over 9000 users on a Novell network with Windows NT and 2000 Clients. The support provided ranged from simple password resets to diagnosing and resolving a wide range of problems on over 100 different systems and applications as well as help and advice on PC and Laptop hardware problems. Problems faced were varied and covered a wide range of systems from: Novell rights Profiles Shared areas and drive mappings Map and application objects Windows NT local and roaming profiles Hardware configuration Microsoft Office advice and support Citrix ICA clients AS400s Microsoft Exchange Servers and MS Outlook

Chorley, Lancashire

Computer Technician and Network AdministratorProvided support for all Primary Schools in Lancashire with all IT issues. Windows NT4 Server administration Creation of user ids and shared areas Managed user rights and policies Hardware and Software repairs Hardware and software upgrades Windows 95 and 98 operating system support Onsite support for Schools to setup and configure Networks and systems

Using Information Technology And Use And Support Of Information Technology, Btec Nvq Level 2 And Btec Nvq Level 3

Burnley ITec was an IT college that provided training in both hardware and software usage and support and also day placement in companies.

Education record

Darwen Vale High School was my secondary school where I attained various GCSE's