James Worthen

James Worthen Email and Phone Number

People Management @ T-Mobile
bellevue, washington, united states
James Worthen's Location
Meridian, Idaho, United States, United States
About James Worthen

My name is James Worthen and I have lived in the Treasure Vally since 1991. I am a husband, a father of three boys and active in my community. For the majority of my adult life I have been in people management and development. Wether it was from a mentoring perspective or a management role, developing and leading people has always been a key role in my career. I have led teams ranging from ten agents to teams of thirty-five agents. I have conducted new hire interviews, internal interviews, and exit interviews. I have experience with MS Office Suite, NICE Recording, Skype, and various other systems. My personality is very hands on. I believe in building strong rapport with all of those I’m in contact with. Building that rapport allows me to get to know the agent/peer/leadership/etc, and for them to get to know me. It starts that relationship on a strong note and makes all parties more comfortable and at ease. It also allows me to find strengths in others that will not only allow myself to learn from them, but to build a better and stronger unit for the company. I believe I would be a good fit for a company that is looking for someone with strong leadership skills, a positive attitude, someone who is always working on their own self-development, and enjoys working as a team. I look forward to talking to you. -James Worthen

James Worthen's Current Company Details
T-Mobile

T-Mobile

View
People Management
bellevue, washington, united states
Website:
tmobile.com
Employees:
77533
James Worthen Work Experience Details
  • T-Mobile
    Account Expert
    T-Mobile Jul 2023 - Present
    Meridian, Idaho, United States
    I started T-Mobile as an Account Associate and promoted to an Account Expert within my first month of production. From there, I worked relentlessly to become successful at this role. Between working extra hours to give myself more hands-on opportunities early on and pulling best practices from my peers and leaders, I was able to work my way into an interim role to onboard our new employees and support them as they were introduced into production. Being very culture driven myself, I led with excitement and engagement for both our new hires and my peers. While finishing up in this support role I was able to role into another opportunity, this time as an Interim Associate Coach. I continued that same drive for culture and engagement, but was able to work with a single community for a longer period of time. Once again this was a new role for me within T-Mobile so I worked as many extra hours as I could to support my community, the center and get as much hands-on opportunities as I could. I'm excited to continue my personal development so I can continue to support and drive performance for T-Mobile and our customers.
  • Citi
    Escalation Supervisor
    Citi Oct 2016 - Feb 2023
    Meridian, Idaho, United States
    I started with Citi Bank as a collections agent. I was then promoted to onboard a new portfolio called PowerSports. Six months into that role I was promoted into a Customer Advocacy Role. A year into this role I was promoted into an Interim Team Manager role where I worked to develop and drive a culture built on collaboration, success and fun . From here I managed two teams with agents ranging from twenty five to thirty agents ranging from new hires to twenty-plus years of tenure.
  • Ftb Customs
    Business Owner
    Ftb Customs Jun 2020 - Jul 2022
    Meridian, Idaho, United States
  • Centurylink
    Customer Service Manager
    Centurylink Jan 2013 - Jul 2016
    Boise, Idaho, United States
    Managed a team of 25-30 agents in a customer service and sales environment. * Agent Development* Delegating Responsibilities * Held Interviews* Exit Interviews

James Worthen Education Details

Frequently Asked Questions about James Worthen

What company does James Worthen work for?

James Worthen works for T-Mobile

What is James Worthen's role at the current company?

James Worthen's current role is People Management.

What schools did James Worthen attend?

James Worthen attended University Of Phoenix, College Of Western Idaho.

Who are James Worthen's colleagues?

James Worthen's colleagues are Tillerson Rene, Bunty Patel, Ann Wissman, Amy Disbrow, Ma John, Sandeep Reddy, Cezary Gruchalski.

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