James Richardson Email & Phone Number

St. Louis, MO, US

-Problem solve a wide array of technical issues.-Plan upgrades and strategize implementation.-Produce training material for technical processes.-Resolve networking, printing, and file sharing issues.

New York City, NY

- Act as "Driver of the Repair Room", managing a queue of repairs and technicians, ensuring the turn around time that is quoted to the customer can be met.- Partner with admins and corporate support teams to ensure the repair room is properly equipped.- As a tenured technician, provide insight and guidance to less experienced technicians and establish best.

Dallas, TX

- Aided customers with issues related to their iPhones or iPads, as well as a number of Apple services.- Repaired both customer's hardware and software issues during their Genius Bar reservation.- Documented the troubleshooting and repair process.- Provided "One-to-One" training sessions to customers on a variety of topics including Mac basics and the.

Dallas, TX

- Assisted customers in purchasing Apple devices and accessories.- Answered basic technology questions, in some cases directing customers to third party products or services.- Maintained visual standards for the store, including positioning product on shelves and demo units on tables.