The amount of marketing/spam emails from linkedin pushed me to remove my firms business name.

• Provide Tier 2/3 (Server Environment, Exchange, Active Directory) support for several private equity firms within the Chicago Loop • Responsible for assigning and managing the workflow of assigned support technicians.• Project management, technical support, systems administration, technical training & consulting• Technical lead and primary instructor for Windows Active Directory lesson development• Implement environment solutions after a thorough understanding of client's applicable hardware/software configurations. This includes HA clustered environment with SEC regulated disaster recovery, basis software management, security management• Work directly with sourced vendors to design and review quotes for major IT initiatives.• Conduct ongoing process evaluations and provide updates to training as necessary • Technical lead with HP Chassis/Blades, EMC/NETapp, Cisco, VMware, Veeam, MS Server 2012r2/ 2016, Exchange 2013/2016/365, Sonicwall/Juniper & Cyber Security (both offensive and defensive)• Responsible for resolving moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.

- Involved with planning and promoting initial launch of Geek Squad within 1 of the 32 lab stores in surround areas of Chicago, IL- Responsible for the performance and development of sales floor associates and the overall outcome of all store metrics - Conducted one-on-one reviews with all store employees to build more effective communications, understand training and development needs, and to provide insight for the improvement of sales performance- Built and sustained sales culture where employees understand skills and behaviors required to deliver business results.- Drove overall store profitability through positive customer interactions- Communicated sales goals, policies, procedures, expectations and other items to staff and ensures execution - Recruit well-qualified employees for contributing to the company's sales development by arranging for interviews, conducting interviews of eligible candidates, and recruit efficient sales workforce- Communicated clearly by conveying procedural changes, directions, and messaging while also listening and responding appropriately to team needs and requests- Served as resource to employees for questions, problem solving, etc, partnering with District Management as necessary, serving as primary point of contact - Ensured team delivers excellent customer service with professionalism, making recommendations when appropriate

- Onsite service and support for Apple products- Marketed & Implemented IT solutions for offsite clients- Maintained Windows and Apple networks for small businesses & schools - Apple certifications include: XServe, CompTIA A+, OSX