Senior Technical Business Specialist
CurrentContributes to internal process improvement and workflow-related initiatives; oversees various internal training efforts; prepares proposals; plans and initiates new research projects with clients; and provides scientific, logistical, and pricing guidance to junior members. ∙ Power user/trainer on software implementation project that replaced existing business workflow. Completed a “Train the Trainer” workshop, conducted training sessions, and provided technical support all while meeting multiple deadlines.∙ Independently spearheaded service launch: developed protocols, wrote and recorded a webinar, and performed all internal training.∙ Instrumental contributor to Lean Six Sigma project tasked with optimizing proposal turnaround time, including root cause analysis, waste analysis, and process mapping.∙ Managed implementation of a pricing strategy that led to 39% annual sales increase for new accounts.∙ Generated over $3.2M in proposals and government RFPs (2018).∙ Constructed project management references for new employee training.
