James Y. Email & Phone Number

Greater Toronto Area, Canada

Toronto, Ontario, Canada

• Smart Nora is a startup company that delivered the first non-invasive snoring solution which uses the latest technology to detect and reduce snoring for thousands of couples. Smart Nora is intended to rely on the.
• Redesigned the official Smart Nora blog page to have pillar content pages (cluster topics) which improved the user experience and traffic onto the blog page to improve search engine rankings
• Created survey questionnaires and extracted its data to take meaningful feedback to address changes across all teams to improve overall customer experience
• Designed content such as seasonal newsletters and analyzed the metrics to open rate and click-through rate, etc.
• Created Facebook campaigns, ad sets and optimized the ads based on previous performance results
• Used Hotjar to track the webpages' performance such as heatmaps, time spent, etc. to help optimize the layout and content to improve traffic and conversions on the page

Ottawa, Canada Area

• eMurmur is a medical device technology company that specializes in assisting frontline healthcare workers in identifying patients with heart murmurs with their automated heart murmur detection software. eMurmur.
• Redesigned the official website and the Covid-19 page by prototyping on Figma and implementing the designs on WordPress that increased the number of organic traffic visitors
• Created workflows by composing a sequence of marketing emails, forms, CTAs and triggers on HubSpot that converted prospects into marketing qualified leads for sales
• Designed and published an official product landing page for eMurmur ID using HubSpot that increased the number of demo requests
• Developed a lead nurturing strategy by sorting contacts into dynamic lists, creating personas, and buyer journeys which helped the tailoring of marketing information and educated prospects
• Inbound Marketing certified - effective until Feb 2022

Waterloo, Canada Area

• BlackBerry is an enterprise software and services tech company that is focused on securing and managing endpoints in the Internet of Things (IoT). BlackBerry has long been a brand, over 35 years, that people around the.
• Processed and Delivered Hub+ Android package (apk) orders for enterprise customers as a Fulfillment Admin; demonstrated high aptitude in customer interaction when in front of external/internal stakeholders
• Analyzed market trends and competitive intel (CI) as a business analyst; contributed ideas backed by conducted research to aid in strategies that supported key decisions and innovation for new solutions
• Constructed and communicated executive-level pitch decks as a product manager; influenced new product initiatives and go-to-market (GTM) strategy to foster BlackBerry's innovation
• Collaborated in multiple business units to diversify experience and achieve more goals as a cross-functional contributor; increased resourcefulness to extended departments and improved team efficiency

North York, Canada Area

• NutraChamps is a nutritional supplement company committed to helping people throughout their journey towards achieving optimal health, wellness, & longevity. The startup and the young team accomplishes the unthinkable.
• Executed highly comprehensive online acquisition systems using company funds that attracted new customers and increased product sales (SEM, SEO, PPC, click funnels, algorithm hacking)
• Interpreted detailed data analysis that contributed valuable insights through A/B split testing, competitor and market analysis using effective tools (Helium10, Splitly, Jungle Scout)
• Organized key tasks through project management using internal communication programs i.e. Asana, Slack that led the team during large projects
• Contributed to web design, graphics, UX/ UI, and media in creating the storefront and brand content to enhance aesthetic visual experience for users
• Advocated creative content for newsletters, social media posts, and copywriting that improved conversion rates and clickthrough rate (CTR) for the new product launches

Toronto, Canada Area

• H2 Concepts is Canada's leading marketing and fundraising services company delivering unmatched results since 2011 that specialized in customer acquisitions for Fortune 500 clients i.e. AT&T, Verizon, Staples, Canadian.
• Coached and consulted new executives and aspiring leaders with a growth mindset and lifted 2 talented individuals into a promotion that facilitated the company’s growth
• Coordinated exciting and productive workshops that taught useful techniques on the field and motivated leaders and executives
• Managed my own small team to execute promotional marketing campaigns that created a larger volume of sales for the company
• Traveled to different local cities (Hamilton, Pickering, Ajax) to participate in new promotional marketing campaigns and led other teams to success

Toronto, Canada Area

• Executed promotional marketing campaigns to upsell financial services for the client, Canadian Tire and increased the volume of sales for the organization
• Accomplished daily goals by interacting with 80-100 customers a day and maintaining consistent production for the client by closing sales in dynamic environments
• Shaped a lively atmosphere in the office and the field that developed long-term relationships with the shoppers, staff and the client
• Improved the visit of customers with the preempted approach in a personalized experience that stimulated a greater service for the consumer and enhanced the ratings for the client

Vaughan, Ontario

• Upsold annual passes, LEGO toys, and accessories using modern sales closing techniques
• Interacted with guests to ensure that they experience the full potential of Merlin’s Magic
• Earned customer shout-outs on the Key Performance Indicator (KPI) surveys
• Endorsed with a Department Employee Staff of the Month for demonstrating a positive attitude, initiative, and acting as a great role model for other staff members

Waterloo, Ontario

• Represented as a tour guide for the tourist around REV residence building during the fall open house event at University of Waterloo
• Received many compliments from the supervisor and the tourist by delivering a consistently well-flowed tour; also in recognition for being confident and being able to take on new challenges
• Took initiative by covering a shuttle bus tour role so the program can continue to run efficiently and deliver maximum satisfaction to customers regardless of the situation

Maple And Woodbridge, Ontario

• Guided elementary students towards a strong math foundation to accelerate their curriculum
• Presented in parent-student interview sessions to promote the tutoring service
• Took initiative to re-arrange parking lots during free time for customer convenience
• Worked efficiently under pressure during busy hours to allot free time for roamers

Vaughan, Ontario

• Crafted sandwiches beyond formulas to customer needs with my unique styling and recommendations
• Interacted with lines of customers ensuring maximum customer satisfaction
• Managed fast-paced situations with prominent dexterity

Vaughan, Ontario

• Provided support to the Service Desk Team with their Cycle Management Project
• Generated organized account reports from an internal database to Microsoft Excel format
• Helped the Project Management Team in their Desktop Replacement Project by configuring and updating Windows workstations