Developed automated workflows within help desk ticketing software to streamline processes andreduce manual manipulation of thousands of partner applications.Serves as system administrator for proprietary content management system, help desk ticketing software,electronic signature software, and online survey software tools.Provides analysis of training courses, detailed work activities, jobs, tasks, certifications, licensure, training programs, certificates, and other occupational related skills.Supplies internal and external stakeholders with data reporting and analysis to satisfy contractual requirements, and standard monitoring.Conduct credentialing support activities for Department of Defense sponsored certification and licensures.Responsible for conducting research and policy analysis relating to training and education for military-connected populations, to identify skill gaps and training needs.Served as Project Manager leading the integration of new Interest Profiler designed for utilization by servicemembers and/or veterans to make informed decisions about transitions into civilian careers.

Led 13 managers across 5 departments, 60 full-time office staff, and 1200 field representatives to conduct planning and implementation of the Census Bureau’s operations to include: Office Administration, Information Technology, Recruiting, Field Operations, Data Analysis, and Stakeholder Engagement/Partnership.Met or exceeded all goals and rigid program deadlines to ensure the collection of quality data, cost efficiency, and risk mitigation for the Bureau.Responsible for continuous review and analysis of cost, performance, and progress reports used to make critical decisions for conducting field operations leading to the collection of complete and accurate data. Communicated regularly with the leadership team at the Regional Census Center, other Area Census Offices, community stakeholders, and staff members working in the field. Developed partnerships within local communities to amplify the importance of the 2020 Census for all stakeholders.

Directed regional operations including the recruitment, training, and management of 18 Chapter Captains and provided consultation to 153 leaders on coordinating and managing successful events.Collaborated on the design, development, implementation, and targeted marketing of a scientifically proven assessment tool adopted by other organizations to measure programmatic impact on veteran enrichment.Spearheaded the organization-wide implementation and transition to a new Customer Management System (Salesforce), condensing 12 independent systems into one comprehensive platform in a 12-month period.Managed a $250,000 annual budget, approving expenses for a leadership development program, monitoring regional event costs, and completing employee reimbursements within the Expensify system. Identified process deficiencies and developed local standard operating procedures (SOPs) which resulted in the ability to assess individual Chapter efficiency and more effectively allocate funding.Served on a mobile App development committee and assisted in determining specific functions and integrations that resulted in an App that increased event attendance and boosted member engagement.Designed and delivered training to 220 leaders, providing guidance to create recruitment and succession plans, understand performance expectations, and analyze CRM data to plan events and manage budgets.

Conducted targeted outreach and marketing activities to attract nontraditional students such as women, minorities, and veterans for a machinist program or advanced manufacturing training.Assisted in recruiting 25 students for advanced manufacturing training which led to job placement with local manufacturers or into regional apprenticeship programs. Developed a strategic network of companies and service agencies to establish a pipeline of referral sources.

Selected by the organization’s Senior Vice President to spearhead the implementation and management of an innovative veteran talent matching program with a specially designed $250,000 system. Developed outreach and marketing strategies to connect with companies, veteran service organizations, educators, and community partners to be listed in the system as veteran resources or job opportunities.Collaborated with the marketing department and social media manager to redesign the website, tailor marketing materials, and update social media content to engage with more veterans and servicemembers.Facilitated individual training with organizations and veterans to ensure understanding of system use.Managed customer service complaints from companies, organizations, or veterans regarding system issues and liaised with the contractor who built the system to identify speedy resolutions. Regularly assessed and analyzed the program’s overall effectiveness, identifying the need for new system features, program tools, or associated materials and thereby ensured continual program improvement.Connected with a variety of regional programs and developed mutually beneficial strategic partnerships to create an effective network of veteran employment-related programs.

Designed and facilitated a classroom-based, interactive onboarding program that increased the company’s hiring capacity while ensuring the standardization of care and services.Analyzed contract deliverables, conducting needs and resource assessments and identifying methods for executing required actions before creating a strategic plan to present to the company Vice President. Conceptualized and designed a database to maintain a constant view of staff performance, credentials, and role-specific certifications in order to ensure compliance with staffing-related contract requirements.Developed and delivered strategic training materials specific to veteran-centric issues in the workplace to external human resources professionals and higher education professionals. Identified and corrected a deficiency in the administrative process of tracking services rendered and thereby ensured the organization’s ability to provide accurate metrics to federal contract administrators.

Responsible for recruiting and retention of adult students and veterans in higher education programs. Advised and counseled over 1,000 diverse graduate and undergraduate students on comprehensive education and career plans leading towards high-priority occupations throughout the region. Developed and utilized rubrics to effectively evaluate and rank graduate student applicants.