James Young Email and Phone Number
Irving, TX, US
James Young's Location
Irving, Texas, United States, United States
James Young's Contact Details
James Young work email
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James Young personal email
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About James Young
Dynamic E-Commerce Leader with a track record of driving revenue growth and optimizing online sales channels. Expertise in business development, digital marketing, and team management. Proven ability to execute strategic initiatives and deliver measurable results. Strong product development and management leadership utilizing excellent communication, interpersonal, organizational, and collaboration skills. I am motivated and skilled at building strong working relationships within all levels of the organization. I am also a Certified Scrum Master.Key Skills | ProficienciesLeverage data analytics and market insights to inform decision-making and maximize ROI.Technical Skills• Fluent in Magento, Kentico, Ucommerce, Volution, and various shopping cart/e-commerce platforms.• Fluent in Salesforce Commerce Cloud and Marketing Cloud.• Experience in major add-on tools such as Foresee, SLI, Reflektion, Criteo, New Relic, and Market Track.• Expert in all MS products, Office PC Networking, and PC troubleshooting.• Experience Networking and IT Support.• Expert in managing shipments through DHL, USPS, UPS, Federal Express, and Bulk Mail.• Expert in setting up a phone system, email ticketing, and customer database within the extensive customer service network.• Expert in setting up and managing PayPal and credit card accounts for e-commerce payment transactions.
James Young's Current Company Details
Z Gallerie
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Independent Consultant and Advisor
Irving, TX, US
- Website:
- zgallerie.com
- Employees:
- 1079
James Young Work Experience Details
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Independent Consultant And AdvisorIrving, Tx, Us
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Director Of EcommerceZ Gallerie Aug 2024 - PresentIrving, Texas, United States•Formulate and execute the company's e-commerce strategy, including website development, digital marketing, online sales, and customer experience.•Lead and manage the e-commerce team, ensuring team goals are achieved and performance is improved.•Supervise website operations, including content management, user experience, and technical support, to ensure website functionality and a good user experience.•To increase brand awareness and online sales, Manage digital marketing activities, including search engine optimization (SEO), search engine marketing (SEM), social media marketing, and email marketing.•Manage online sales channels, collaborate with third-party platforms, and optimize sales processes to increase efficiency and profits.•Collaborate with the sales team to develop promotional activities and sales strategies to achieve sales targets and improve customer satisfaction.•Analyze data and metrics, and formulate reports and recommendations to improve e-commerce operations and increase sales revenue.
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Global E-Commerce Service Business Manager (E-Commerce Service Operational Program Manager Ii)Lenovo Oct 2019 - Jun 2024Spearheaded double-digit year-over-year growth across global e-commerce markets.• Led the WW stakeholder to a service transformation• Partnered with the product team on new product development and product enhancement• Directed successful promotional campaigns and merchandising strategies.• Coordinated with each Geo business leader and 4P manager for a full press campaign on key promo dates.• Collaborated with cross-functional teams to implement innovative solutions and best practices. Portfolio management by increasing UX activities and attachment rate.• Maximized offering on each tower.• Directed new product launch sales plan/strategy/support• Merchandising and marketing; Managing site auditing and competitor comparison analytics.• Structured and ran A/B test to optimize engagement• Conducted executive review to highlight the highs and lows of the business.• Developed support and alliance with the executive team for project/business benefit -
E-Commerce Sales ManagerPrimos Hunting, A Vista Outdoor Company Sep 2018 - Aug 2019Flora, MississippiLed all aspects of online sales and Direct-to-Consumer business in the Vista Hunt/Archery GPL (including Primos Hunting, Gold Tip Arrows, Bee Stinger Stabilizers, and Bushnell Trail Cameras). Served as the primary point of contact within E-Commerce and performed the role of project manager and team lead who evaluated, prioritized, developed, managed, and implemented all E-Commerce initiatives.• Realized top-line and margin goals, site traffic, and conversion rate.• Launched new integration add-ons and features to websites to enhance traffic and conversion rate, achieving digit increase.• Developed short- and long-range planning, digital marketing, content strategies, all digital sales campaigns, search engine marketing, email marketing, web site design and development, and E-Commerce.Platforms/Infrastructure Analytics, E-Commerce Financials / P&L, and sales reporting.• Planned and executed targeting and retargeting campaigns. Digital Marketing via SEO, SEM, Retargeting, Paid Ads, YouTube, Facebook, and Instagram. Planning and executive marketing calendar and events. • Tracked over $1M in gross sales in Year 1. -
E-Commerce Merchandiser5.11 Tactical Apr 2016 - Aug 2018Irvine, CaManaged categories of sales activity and scheduled weekly, monthly, and seasonal promotions with the marketing team, analyzing channel performance to achieve top-line and margin goals, site traffic, and conversion rate. Strategized marketing and promotion with cross-category product managers to optimize revenue and margin goals on closeout and discount products. Managed Video product team and budget, giving creative guidance and instruction for product videos.• Achieved 20% YOY Growth.• Monitored site content, product detail, product attribution, and SEO to optimize retail value conversion.• Refreshed the product listing and product pages to the most relevant and latest industry trends.• Created landing pages and curated product listing pages for maximum conversion rate and new product line exposure.• Worked with Product Development on New Product line selection, review, and forecast sales volume.• Coached eCommerce team on Foresee customer survey report and SLI internal search report and conversion analysis for each relevant category and product line.• Created reporting standards for key elements.• Established an international pricing strategy for individual country store pages, adjusting for currency exchange rates and currency fluctuation.• System migration advisor for Magento upgrade.• Contract negotiation and vendor management for Foresee, SLI, Reflektion, New Relic, and Market Track.• Developed customer satisfaction surveys to gauge customers' current and future shopping behavior and provide action items for improving customer engagement.• Customized on-site search engine to guide the customer to a frictionless browsing experience.• Integrated Reflektion to Magento 1 and Magento 2 environment, creating and curating upsell suggestion items for maximum conversion to increase AOV. -
Merchandiser, Channel SalesNewegg Oct 2015 - Apr 2016City Of Industry, Ca• Managed multichannel sales activity and coordinated weekly, monthly, and seasonal promotions for category leaders.• Managed EDI flow, deal negotiation, and submission for various channels.• Planned promotion location with Web Analytics. -
Merchandiser/Category Development Specialist - Warranty And ServiceNewegg.Com Jun 2012 - Oct 2015City Of Industry, CaManaged growth and new business development for the Warranty and Service Category. Worked closely with various service providers to come up with new offers, services, and promotions to drive sales. Managed multi-channel sales activity and coordinated weekly, monthly, and seasonal promotions for category leaders.• For Warranty and Service, achieved topline and margin goal, sales attachment rate, and retargeting conversion rate. For Channel Sales, topline and margin goal, market share on key categories on partner’s site.• Facilitated sales training to B2B Sales Team and Customer Service Upsell Team. Set goals and reward programs to promote and encourage sales.• Managed, maintained, and executed all email campaigns and marketing promotions specific to the category including promotional content collection, promotional theme definition, and quality control.• Collaborated with the initial creative design planning, deployment of the approved marketing/email design, mailing piece, requesting the target customer list, setting the marketing calendar, and monitoring campaign performance through any available system.• Devised test marketing campaigns to test different marketing/email tactics and analyze and interpret the performance data.• Managed backend funding from vendors for brand exposure and promotion.• Planned promotion location with Web Analytics.• Monitored, reported, and improved the ROI of promotional marketing/email campaigns. Collaborated with other departments to increase the efficacy of transacting any issues and/or concerns related to the sales and promotion of the category.• Partnered with AIG, Cisco, Dell SonicWALL, DriveSaver, TechData, Ingram Micro, and D&H on product selection and go-to marketing strategy.• Met forecast by using pricing strategy, maximizing sales number and maintaining margin goal.• Project managing email marketing logic and EDI integration.• Directed EDI flow, deals negotiation, and submission for various channels.
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E-Commerce ManagerInnovex Home Products Sep 2009 - Jun 2012Pomona, CaDeveloped a new product line in major retailers such as Target, Sam's Club, Wal-Mart, etc. Performed market research surveys amongst client base to seek feedback on sales promotions. Acquired new sales channels, such as Fingerhut and Overstock.com. Managed the Customer Service team to achieve and maintain the highest service and response time. Oversaw the Product Development Department.• Proven sales record of 35% YOY growth.• Increased sales performance by managing products on over 60 online website stores.• Coordinated Promotion with Seller on paid vehicle.• Expert in imposing real-time inventory synchronization between warehouse and seller.• Established an online retail store, drop-ship accounts, and EDI.
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Customer Service ManagerAquavista Enterprise Oct 2007 - Mar 2009San Jose, CaIdentified customers' demands, analyzed market trends, suggested effective pricing, and established new product development. Performed market research surveys amongst the client base to seek feedback on sales promotions. Provided support to the sales team and ensured all sales and service objectives were met.• Increased company productivity by introducing CRM tools and systems and established a well-structured RMA system to resolve customers' problems with the products.• Reduced service costs by creating a troubleshooting Q&A, and addressing customers' inquiries accurately and in a timely matter.• Created a service and warranty policy to protect the company and customers' rights.
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Technical Support ManagerThe Ant Commandos, Inc May 2006 - Jun 2007Ontario, CaliforniaHired as customer support representative to support patrons via email/phone over internet monetary exchange, product troubleshooting, and phone sales. Successfully trained and managed an offshore technical support team.• Achieve 97% customer satisfaction by providing a completed and user-friendly customer self-service instruction manual. • Increased service effectiveness by enhancing customer service operation flow system, service procedure flow chart and service website development. • Designed an efficient RMA system to solve customers' problems with the products.
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Media EngineerInternational Prison Ministry Jan 2003 - May 2004Created and edited radio programs for CSN, and educational videos.
James Young Skills
E Commerce
Email Marketing
Product Development
Crm
Sales
Management
Leadership
Product Marketing
Web Analytics
Marketing
Retail
Market Research
Business Development
Online Marketing
Pricing
Product Management
Marketing Strategy
Competitive Analysis
Microsoft Excel
B2b
Online Advertising
Social Media Marketing
Sales Management
Merchandising
Edi
Ppc
Sem
E Commerce Seo
Seo
Social Media
B2c
Pricing Strategy
Brand Management
Scrum
Account Management
New Business Development
Forecasting
Strategy
Cross Functional Team Leadership
Strategic Partnerships
Marketing Management
Strategic Planning
Project Management
Inventory Management
Customer Service
Microsoft Office
Negotiation
Sales Operations
Advertising
Analysis
James Young Education Details
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Calvary Chapel Bible College
Frequently Asked Questions about James Young
What company does James Young work for?
James Young works for Z Gallerie
What is James Young's role at the current company?
James Young's current role is Independent Consultant and Advisor.
What is James Young's email address?
James Young's email address is jy****@****mos.com
What schools did James Young attend?
James Young attended Calvary Chapel Bible College.
What are some of James Young's interests?
James Young has interest in Social Services.
What skills is James Young known for?
James Young has skills like E Commerce, Email Marketing, Product Development, Crm, Sales, Management, Leadership, Product Marketing, Web Analytics, Marketing, Retail, Market Research.
Who are James Young's colleagues?
James Young's colleagues are Ashwin Gurung, Yasa Tsgst, Zvonimir Kovacevic, Kaveesha Ranathunga, Zohre Mohamadi, Jami Streit, 艾山江.
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James Young
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