Jim Zoellner, Prosci®, Mbti Email & Phone Number

Jacksonville, Fl, Us

Responsible for designing and implementing comprehensive training and development programs to enhance employee performance and drive organizational growth. Skilled in identifying skill gaps, creating customized learning solutions, and fostering a culture of continuous improvement. Adept at collaborating with leadership to align talent development strategies with business objectives, leading cross-functional teams, and leveraging data to measure the effectiveness of learning initiatives.Key Responsibilities:Develop and execute talent development strategies to meet the organization's goals, improve employee engagement, and increase retention rates.Design and implement training programs, workshops, and e-learning modules tailored to various employee levels, from entry-level to executive leadership.Conduct needs assessments and performance analyses to identify skill gaps and areas for development.Collaborate with department heads and HR teams to create career development plans and succession planning strategies.Utilize data analytics and feedback mechanisms to measure the impact of training programs and make continuous improvements.Manage and mentor a team of learning and development specialists, providing guidance and support to achieve departmental objectives.Foster a culture of continuous learning and development by promoting internal knowledge-sharing initiatives and professional development opportunities.Stay updated on industry trends, best practices, and emerging technologies in talent development to ensure the organization remains competitive.

Jacksonville, Fl, Us

Organizational consultant and adviser to senior leadership, facilitates business leadership and improvement initiatives across the organization while leveraging a change management approach. Plan, develops, implements and administers programs/initiatives while ensuring alignment to business strategy and integration of people engagement, processes, technology, leadership and culture. Facilitate various leadership and individual improvement workshops. Create tools to assist leaders and individual to make the most of their career and foster engagement to increase productivity. Educate leaders and project managers on organizational change management. Lead a variety of team effectiveness exercises: new leader assimilation, start-stop-continue, and communication styles.

Jacksonville, Fl, Us

Manage the design and development of Training & Development projects for the company. Manage logistical aspects of projects including deployment planning, execution and timeline creation and management. Execute implementation plans for L&D projects. Provide guidance on initiatives to L&D support staff. Lead and manage project resources in achievement of project tasks and goals. Created intake process for company-wide business partners to submit training requests. Designed project and resource allocation tracking tool to use when scheduling and deploying design resources to training development project requests.

New York, Ny, Us

Manage and oversee training projects while serving as a liaison to multiple lines of business on behalf of the Consumer & Community Learning Organization. Develop and improve training around CFPB, AML, KYC, and other regulatory initiatives. Consult with Operating Divisions regarding Change Requests (CRs) with training impact on projects with a 45 day or less implementation date. Ensure change management strategies were included for the people side of change. Create and acquire approvals for the Performance Agreement outlining training approach. Scope, design, develop, implement and evaluate training material. Work with administrators and eLearning to acquire course codes/curricula and upload training/assessments to Training Central (Learning Management System). Coordinate with Subject Matter Experts, Vice Presidents and Legal/Compliance for approvals. Track and communicate course/curricula completion to Business Leaders.

New York, Ny, Us

Coached and mentored AVPs, Senior Directors, and Managers for leadership related to team engagement, providing feedback, and employee retention. Coached Customer Assistance Specialists (CAS) to identify gaps in knowledge and find solutions to adhere to policy and procedures. Coached and supported military veteran Managers and CAS at Military Chase Home Ownership Centers located near Camp Lejeune/Jacksonville,NC; Fort Bragg & Pope Army Field/Fayetteville, NC; and MacDill Air Force Base/Tampa, FL. Conducted training/coaching of soft skills to improve customer rapport/relations that had direct positive impact on CSAT survey results. Created training materials such as workshops from design to implementation of various curriculum identified by working with business leader partners. Partnered with CCB Learning Org. on several occasions to facilitate Military Servicing Training at Military Chase Home Ownership Center locations. Acted as Subject Matter Expert (SME) on various training development projects to improve learning path curriculum.

New York, Ny, Us

Responsible for the development, delivery and performance support of Default Servicing training programs for Home Lending. Partnered closely with business managers to provide high quality customized training solutions. Created tactical plans to implement new performance or training initiatives. Responsibilities included all facets of the learning process: front end-needs analysis, development, and delivery as well as L1-L4 evaluations. Managed and coordinated large scale Chase Home Owner Center (CHOC) new hire training initiative that expanded the CHOC presence from 40 locations to 83 across the United States.

Jacksonville, Florida, Us

Expand and enhance client relations. Plan, design and facilitate one-on-one and group training for U.S. clients on site, in class room or via webinar. Assess client’s level of expertise and adapt training to client’s needs. Evaluate client’s operating system and networking capacity; collaborate with corporate and client’s IT to troubleshoot prior to and during software installations. Support database of 7k existing clients; resolve issues in timely manner; utilize internet-based facilitation tools or telephone instruction. Coach, develop and evaluate new trainers.• Completed more than 100 successful installations and training sessions per year throughout the U.S.• Streamlined internal processes; reduced paperwork and increased compliance for countless law firms, title and title insurance companies.• Coached and mentored new trainers; guided through 6-8month on-the-job training period; modeled, then provided feedback and support while learning job functions.• Incorporated software changes and modifications into core training curriculum; managed projects to maintain and support existing software and software upgrades.