Jamey Van Epps Email & Phone Number

• Partnered with the City of Houston and external stakeholders to develop and implement the federally funded CDBG-DR program, helping Houstonians recover from damage sustained to their homes caused by Hurricane Harvey.• Utilized various City data systems to track and generate weekly/monthly/quarterly reports focused on Program progress and outcomes.• Leveraged data and reports to continually offer data-driven recommendations, building an atmosphere focused on improvement.• Worked collaboratively across teams to build and implement streamlined processes, largely driven from data analyses.• Software/Programs used: Microsoft Excel/Access/Word/Power Point/Outlook, Microsoft CMS Software (Dynamics)

New York, Ny

• Analyzed data and generated reports on a weekly/monthly/quarterly basis to support the Program’s overall goals.• Provided analyses to inform policy decision-making, Program planning, production management, and research projects.• Managed the Data Analytics and Reporting unit providing a centralized analytics and reporting service, including coordinating efforts across internal/external teams to aggregate, store, analyze, and report data from various sources.• Managed a team of production support specialists that performed back-office processes including eligibility reviews, duplication of benefits reviews, payment calculations, grant agreement processing, and overall documentation Quality Control reviews.• Collaborated with multiple stakeholders, including internal staff, other city/state/federal agencies, non-profit partners, academic institutions and external research firms.• Managed contracts with external vendors to offer Financial and Legal Counseling services directly to Program applicants.• Managed contracts with external vendors to assist Program applicants with locating and securing temporary housing while their homes were under construction by the Program.• Managed processing of applicant claims for reimbursement or direct payment of funds related to eligible expenses for temporary housing and storage throughout their construction project.• Coordinated with external research vendor to perform an in-depth analysis on Program attrition to better understand why registrants and applicants left the Program and develop recommendations/lessons for future disaster recovery programs.• Assisted the Program Director with other projects and tasks as needed.• Software/Programs used: Microsoft Excel/Access/Word/Power Point/Outlook, Microsoft CMS Software (Dynamics)

New York, Ny

• Managed complex operational projects involving internal teams and external vendors, including developing project scope, goals/milestones, deadlines, and tracking/monitoring mechanisms to report progress throughout the project lifecycle. • Coordinated with Information Technology team to define and document enhancements and improvements to the program’s content management system and the Customer Service IVR system.• Managed extensive, complex research project to help the program understand applicant attrition, including synthesizing and analyzing administrative data and development/implementation of an online survey to help validate administrative data findings. • Collaborated with Program Manager to develop reports on a scheduled and ad hoc basis that are relevant to help advance program initiatives and meet program deadlines.• Extracted and compiled qualitative and quantitative data to evaluate customer service effectiveness and efficiency, and to support process improvements.• Flexible to prioritize and complete special projects as assigned by the Program Manager.• Software/Programs used: Microsoft Excel/Access/Word/Power Point/Outlook, Microsoft CMS Software (Dynamics)

Blacksburg, Va

• Responsible for completing assigned reports, ad-hoc data requests and assists with data entry related to public transit data.• Maintain public transportation route and schedule information across multiple databases as source of mobile transit app.• Compile, analyze and present data for special projects and inquiries from internal and external customers/stakeholders.• Requirements gathering/documentation and project management for special technical development projects, including development of a Staff Database and Vehicle Maintenance Database.• Software/Programs used: Microsoft Excel/Access/Word/Power Point/Outlook, SQL Server Management Studio, Streets

Blacksburg, Va

• Observe digital video and parametric data collected for various transportation research projects to enhance transportation safety.• Use a proprietary software program to observe and document driver behavior under controlled and/or naturalistic settings.• Follow detailed protocols with attention to detail for long periods of time, while performing accurate data inference and entry.• Software/Programs used: Microsoft Excel, Hawkeye (proprietary software)

Henderson Harbor, Ny

• Streamlined and maintained all business processes and customer order placement processes to generate cost/time savings, including importing weekly vendor invoices, weekly product price changes and identifying new low-cost vendors. • Responsible for customer order/invoice generation, confirmation of order shipment and inputting customer product returns.• Managed vendor relationships and product ordering processes, including generating weekly Purchase Orders, tracking vendor product discounts, sending vendor credit requests and supporting just-in-time inventory practices.• Generated all monthly and quarterly NYS Department of Taxation reports, monthly statements and product retail/profit reports.• Maintained company financial records including expense accounts, payroll/checking accounts, loan/investment accounts, accounts payable and accounts receivable.• Monitored and analyzed sales metrics to determine product expansion and appropriate seasonal ordering volumes.• Developed and updated product catalogue including product names, product IDs, product discounts, product-line pricing structures, product retailing, NYS Tax information and vendor product information.

New York, Ny

• Facilitated and lead requirements gathering sessions with business units, technology teams, and third party vendors for student-facing reports and general product development, using both waterfall and agile system development methodologies.• Worked with business users and end users (students) to understand key performance metrics, and to implement proven data visualization techniques in a user-friendly reporting suite. • Documented requirements for product development including detailed requirements documentation, use case documentation, integrated system and user workflows, UML diagrams, approval documentation, change management documentation, and managing report wireframes and prototype development.• Actively participated in the technical design process to clarify requirements and ensure the technical design conformed to the documented and approved business requirements.• Created and executed quality assurance test plans, including issue documentation discovered during Q/A exercises.• Created user acceptance test plans and test cases, and facilitated group user acceptance testing programs including hands on systems testing as well as individual and group feedback sessions.• Provided production support to internal employees and customers post release of new or enhanced products or reporting tools.

New York, Ny

• Communicated with business users to gather and document requirements for standard and customized reports, including analyzing data to design effective report prototypes.• Acted as main liaison between business users and technical teams, including setting expectations for report delivery, resolving outstanding development issues and communicating necessary development or design changes.• Collected requirements, reviewed specifications and lead UAT for development of reporting dashboards for senior management.• Worked on various operational projects, including developing and maintaining a company-wide Data Dictionary, Reporting Inventory Tool and Report Requirements Template.• Used SQL queries to generate reports on a weekly, monthly and quarterly basis as requested for internal analysis.

New York, Ny

• Worked with school districts to schedule, receive, and analyze student data and state test data for import into Kaplan’s system.• Maintained proactive communication and relationships with school district technology departments and internal engineers. • Managed requests for data extraction, data deletion, client reports and ad hoc projects.• Developed and maintained user-friendly Excel request forms to simplify receipt of servicing requests.

New York, Ny

• Stored, analyzed and disseminated large volumes of product performance data from various source systems using Excel/Access.• Worked directly with Product and Engineering teams to troubleshoot and resolve client data issues and reporting discrepancies.• Defined requirements for system updates to improve reporting processes, including implementation of data warehouse.• Designed, developed and maintained Excel tools enabling sales teams to generate their own reports containing product performance data on a monthly, quarterly and annual schedule.• Acted as main point of contact for internal sales and external client questions surrounding data needs and product performance analysis, including online media.• Developed and maintained a dynamic Excel based product and pricing tool used by internal Sales Reps and external Sales Partners to easily and quickly price products for clients outside of the company’s Siebel CRM system.

New York, Ny

• Responded to inbound customer calls/emails to troubleshoot technical issues, tracked internal and external feedback to make recommendations for product improvements.

New York, Ny

• Processed and verified sales contracts through internal billing and order fulfillment systems, including verifying sales contracts and flagging contract inconsistencies and contractual updates needed to push sales through to billing and fulfillment.

New York, Ny

• Performed general administrative tasks, special event/fundraiser planning and responsible for keeping financial records including paying bills, making deposits, tracking the organization’s investments and creating monthly treasury reports.

Syracuse, Ny

• Performed general office tasks, input data into various systems related to medical, dental and worker’s compensation claims and verified data entry for errors and quality control.