James Modlin Email & Phone Number

Forestville, Maryland

Provide influential leadership, coaching, and mentor-ship to a team of 220+ employees and facilitate training programs to maximize the potential of staff; delegate assignments and foster a positive environment to drive morale, productivity, and performance. Direct the operations of the department, consisting of 97 buses on 28 routes and with over 18,000 patrons. Oversee all aspects of run cutting, roster building, bid picking for union operators, and entries for the in-house software system… Show more Provide influential leadership, coaching, and mentor-ship to a team of 220+ employees and facilitate training programs to maximize the potential of staff; delegate assignments and foster a positive environment to drive morale, productivity, and performance. Direct the operations of the department, consisting of 97 buses on 28 routes and with over 18,000 patrons. Oversee all aspects of run cutting, roster building, bid picking for union operators, and entries for the in-house software system. Prepare, calculate and processes employee payrolls.• Manage and maintain the department’s budget, control and contain costs, and lead direct expense reduction initiatives; develops and executes effective strategies to maintain internal financial control• Collaborate with the Safety Manager to develop new safety programs, achieving compliance with all federal, state, local, and company regulations, and minimize and mitigate risks; reduce new penalties• Help lead the talent acquisition initiatives for the department; screened, interviewed, hire, developed, and retained top talent, coordinated and lead orientation programs Show less

Waldorf, Maryland

Managed all product deliveries for a family owned aggregates and ready-mix delivery operation which delivered $280,000,000 in product annually. Supervised, coached, mentored and evaluated 140+ professional delivery operators, 100+ independent contractors, and over 10 customer service professionals; planned and coordinated daily workflow and delegated assignments. Fostered a positive and productivity-driven work environment which increased employee accountability and performance. Consistently… Show more Managed all product deliveries for a family owned aggregates and ready-mix delivery operation which delivered $280,000,000 in product annually. Supervised, coached, mentored and evaluated 140+ professional delivery operators, 100+ independent contractors, and over 10 customer service professionals; planned and coordinated daily workflow and delegated assignments. Fostered a positive and productivity-driven work environment which increased employee accountability and performance. Consistently exceeds all objectives.• Directed the daily delivery operation with 21 company-owned dump trucks and 100+ independent trucks; exceed the internally forecasted trucking revenues by $400,000 in 2011 and $550,000 in 2012• Recognized for improving on-time delivery percentages from 83% to 92%, resulting in a significant increase in customer satisfaction and retention; deliver world class service and exceeded client goals• Managed the customer service operation which accepted 500 to 600 calls on a daily basis; oversaw the dispatch activities for 100 concrete mixers while maintaining on-time percentages of 90% to 94%• Restructured the underperforming operations and led the company to achieving profitability within a short period of time; identified and capitalize on opportunities for growth and maximize profitability Show less