- develop and deliver culturally-responsive curriculum and instruction to adult English for Speakers of Other Languages (ESOL) students of various levels;- administer formative assessments.

 Collaborated with Program Administrator, Management Information Systems Specialist and Instructional Specialist;  Conducted and managed program’s intake events, assessments, and goal development system;  Implemented program’s managed enrollment process including student scheduling Ordered, inventoried, and ensured security of test materials;  Administered and/or managed the implementation of adult learner assessments;  Developed and coordinated local policies and procedures for assessment and placement of learners in appropriate classes for their educational functioning level;  Communicated with learners and instructors/tutors regarding placement, progress, and attendance issues;  Worked with the Instructional Specialist to address the special needs of enrolled learners, including individuals with disabilities  Identified program needs and delivered professional development accordingly;  Assisted with the development and execution of the program’s Data Quality Plan;  Analyzed data and utilized trends to assist in programming; Attended state professional development and “Train the Trainer” initiatives and subsequently trains local staff;

 Implemented and supported program-wide instructor and student technology use (Office 365; SharePoint; SMART Technologies; Blackboard; mobile technology; etc.); assisted new instructors; developed and delivered professional development; interpreted and translated for Spanish speakers; assisted with intake sessions; developed and delivered culturally-responsive curriculum and instruction.

 taught in-class communicative activities with adult students in levels A2 – C1 (CEFR); tutored Spanish ESOL students, both adults and children; supported English professors with American English language; planned and led school cultural events with Language Cultural Assistants from France and Germany.

 administered standardized assessments; participated in intake sessions; developed and delivered culturally-responsive curriculum and instruction.

 managed Owings Mills Campus; liaised between faculty, staff and students to ensure smooth operations; registered students in Banner for credit and noncredit courses; developed and delivered ESOL and ABE curricula with relevant pedagological approaches.

 facilitated student growth and success with life skills, civic engagement and academic progression via face-to-face, distance learning, and hybrid classes; managed program's student intake; substituted in math and developmentally delayed classes; improved and developed curriculum for ESL, reading, math and writing courses; chaired and presented campus-wide professional development; gathered, analyzed and reported on program data; trained instructors on program procedures and technology use; served as student advisor; interpreted and translated for Spanish speaking students.

 interviewed, trained, supervised and evaluated customer service team members; resolved customer concerns; designed literature for marketing department; operated multiline phone and handled cash and credit transactions.