Work collaboratively in a team environment with underwriters, risk consultants, claim professionals, and management team.Team leader of Project LEAN- working to create a more efficient working environment.Guide and assist team members through one-on-one meetings, trainings and group settings.Developed and lead marketing and renewal calls to brokers/agents.Solid knowledge of processing methods and workflow procedures and knowledge of insurance regulations for assigned territories.Responsible for reviewing new and renewal business submissions to determine insurance risks, premiums, and insurability based on company guidelines/standards.Member of the Engagement Committee

Manage relationships with Account Executives, agents and business partners to assist with renewal retention and new business growth.Negotiate and resolves conflicting priorities.Responsible for account documentation regarding proposals, agreement letters, policy changes, endorsements, cancellations and pricing documentation.Utilize Best Practices to ensure accurate rating and pricing methodologies and tools.

Determine proper policy coverages and apply the best claims practices to investigate, evaluate, negotiate and equitably settle property damage claims.Provide superior customer service and quality claim handling.Reviewed, negotiated and settled subrogation demands for the Auto Department (2008-2009)Cross-train on the Property Line for the Enterprise Response Team during catastrophic events.President and Chairman of the Employee Engagement CommitteeAwarded Employee of the Month in April 2006 and the Granite Award in February & May 2008.

Plan and execute all time schedules necessary to promptly and effectively conclude assigned cases.Provide excellent customer service to all customers to promote a successful claims experience.Awarded Gold Medal for Customer Service Excellence for the fourth quarter of 2005