Jami Britton Email & Phone Number

Sparks, Nv, Us

Sparks, Nevada, United States

United States

Sparks,Nevada

Sparks, Nevada

Sparks, Nevada

Property Management Privately Owned

Reno, Nevada Area

United States

United States

United States

Reno, Nevada Area

Demonstrates superior customer service at all times and a genuine desire to serve.Warmly greets and directs residents and guests arriving to or departing from the property.Maintains an active presence at the Front Desk. Monitors and announces visitors and controls access to the property. Reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures.Handles all concierge duties with enthusiasm including, but not limited to:… Show more Demonstrates superior customer service at all times and a genuine desire to serve.Warmly greets and directs residents and guests arriving to or departing from the property.Maintains an active presence at the Front Desk. Monitors and announces visitors and controls access to the property. Reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures.Handles all concierge duties with enthusiasm including, but not limited to: processing incoming mail and outgoing packages; answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events; travel and meeting planning; delivering dry cleaning; and coordinating housekeeping or other community-specific services (for example, dog walking).Possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience.Maintains familiarity of all community amenities and activities. Gives directions to amenities and events within the property.Adheres to all Front Desk procedures including, but not limited to: reviewing and completing Daily Activity Reports (DAR); completing incident reports for management; and responding to emergency situations.Adheres to company standards for resident and guest services.Undertakes administrative tasks related to the Front Desk and back-of-house operations as requested.Ensures that resident and guest concerns are resolved in a professional and timely manner. Reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction.Maintains a professional demeanor and polished appearance at all times.Assists in the training of concierge staff.Follows safety procedures and maintains a safe work environment.Performs other job-related duties as directed. Show less

Reno, Nevada Area

Register guests and assigns rooms. Accommodates special requests whenever possible.Assists in preregistration and blocking of rooms for reservations.Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.Understands room status and room status tracking.Knows room locations, types of rooms available, and room rates.Must be sales-minded. Presents options and alternatives to guests and offers assistance in making… Show more Register guests and assigns rooms. Accommodates special requests whenever possible.Assists in preregistration and blocking of rooms for reservations.Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.Understands room status and room status tracking.Knows room locations, types of rooms available, and room rates.Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.Knows the location and types of available rooms as well as the activities and services of the property.Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.File room keys ( only for manual room key hotels)Knows how to use front office equipment.Process guest check-outs.Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,Follows procedures for issuing and closing safe deposit boxes used by guests.Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.Uses proper telephone etiquette. Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's , Foreign currency exchange etc.Uses proper mail, package, and message handling procedures.Courier Mail RegisterReads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings. Show less

Master Of Business Administration - Mba, Business Administration And Management, General, Gpa 4.0

Activities and Societies: Delta Mu Delta Honors Society

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.97 Gpa Summa Cum Laude

Activities and Societies: Delta Mu Delta Honors Society

Network Technicial Support, Information Technology