 Manage team of Cash Collections and Applications analysts posting 250MUSD monthly Create and standardize KPI and AR close reporting for all AR functions Balance sheet reconciliation Factoring Receivables Client Relationship Management supporting 43 reporting units across the US and Canada Support General Ledger team with Cash and AR-related issues during Close  Migrate units onto the Shared Services business model  Provide system support in SAP to units migrating from other ERP systems Create mitigating controls to ensure audit compliance Cash Forecasting for in-scope units Streamline Bank Reconciliations/Clearing Account management for 96 bank accounts across all US/Canada units Assist with projects cross-functionally surrounding data extraction and analysis from SAP to produce meaningful suggestions and solutions to potential roadblocks

 Managed team of 10 associate Managed $13M/month depository bank account Stabilized a new business offering by creating a sustainable process Created and amended job aids for the project to reflect the stabilized process Managed client relationships while working through the difficulties and frustrations of a new process Account reconciliation and troubleshooting for impacted AR accounts Processed and approved Journal Entries Provided AR and systems support to both internal and external clients  Created and published video training modules to overview the new process

 Managed call center team averaging 15 associates  Oversaw the Help Desk agents and assisted with systems functionality support Helped ensure compliance with SSAE16 audit regulations and PCI regulations within Customer Service Acted as the main trainer for new-hire classes Re-wrote several new hire training decks and department job aids Participated in two different Hackett Peer-to-Peer discussions with companies outside Marriott who sought guidance in how to set up and manage a call center Awarded with the All Star Award, as well as a Team Award for participation in a Ritz Carlton Legendary Service Focus Group Assisted in the testing and implementation of two major system upgrades

 Bought all necessary equipment and inventory Bookkeeping and tax preparation and filing Served and built relationships with customers  Managed employees