Duties include daily bank deposit; posting Accounts Receivable payments; collections; invoice processing; extensive use of ACCPAC Advantage Series software, SAGE CRM software as well as Outlook; meeting quality standards for services and evaluation of customer satisfaction via inbound calls, faxes and emails for three web stores; creating and maintaining customer records in CRM and various systems; identifying sales opportunities; order entry and payment processing; handling customer returns; providing shipping quotes/order tracking for both domestic and International orders; evaluating customer needs with extensive knowledge of standard products as well as custom capabilities; providing custom quotations; adjust and maintain item pricing as well as contract pricing specific to larger accounts; implement and monitor website Live Chat.

Duties include building rapport and maintaining relationships with a Field of over 100 agents via email and phone; responsible for increasing production from those agents to meet sales goals; keeping current on State specific regulations/guidelines; communication of any changes to my agents; maintain minimum phone time requirements; adherence to a strict call rotation schedule; utilizing strong organizational and people skills.

Duties include evaluating taped phone calls for quality and accuracy while adhering to strict scheduling guidelines; summarizing evaluations and delivering constructive feedback; representing the Spokane Region monthly on a National level for calibrating calls; maintaining current knowledge of four skill sets to assure proper evaluation; utilizing strong organizational skills.

Duties included coverage counseling; claim counseling; servicing in-force policies; writing new policies; processing endorsements; account rounding; assist customers with billing questions and changes; capturing new claims; servicing existing claims; extensive phone communications with both Agents and Insureds; service and write confidential Employee policies; obtaining Washington State Insurance Agent's License.

Duties included capturing phoned-in, mailed-in, and faxed-in claims; customer service to Agents and Insureds; extensive phone communications; verifying policy coverage; processing payments for Windshield and Towing claims.

Duties included setting up new small business and farm policies; quoting new business and endorsements; processing endorsements; customer service for Agents; phone communications; processing non-automated policy renewals; verifying dwellings were insured-to-value.

Duties included retail sales; water testing; customer service; phone communications; supervising of employees; A/P; A/R; monthly reconciliation; daily balancing of cash register and bank deposit; personnel; payroll; monthly and quarterly tax forms; use of ACCPAC BPI accounting system; ordering and pricing inventory; invoicing; collections; file management; scheduling advertising events.