Jami Pulkkinen Email & Phone Number

Espoo, Uusimaa, Finland

Helsinki Metropolitan Area

Key responsibilities included employee lifespan management, maintenance of HRIS systems, staff training and on-boarding, database maintenance, contract management, acting as a secretary in statutory meetings, form and process management, and general support for management.

Key responsibilities included employee lifespan management, acting as the main user of HRIS systems, HRD tasks, supporting management and board, managing employee benefits, staff on-boarding and training, recruiting, conducting and analyzing employee surveys, invoicing, checking salaries and acting as a contact person for various statutory service providers (such as occupational health care, insurance companies, maintenance, etc.). In addition, the areas of responsibility included personnel budgeting, management of telephone connections and work equipment, key cards and credit cards. The tasks also included supporting sales and customer service as an expert on the company's products.

Helsinki Area, Finland

In this role, tasks were focused on customer service and customer care. Included HR, financial and general administration tasks in addition. Vaana was Smartum Oy's sister company before merging with it in November 2022.Customer Service: general customer support (phone, e-mail, chat), customer trainings and seminar arrangements, customer management (openings, changes, terminations), development of customer service processes, product testing, role of the main user of the customer service ticket system, customer asset management, order-delivery chains, customer project management, customer communication mailing lists, sales support services.HR-tasks: management of employee life cycle , main user of the HRIS system, management of personnel benefits, working time monitoring, contact person for occupational health care, contract management, employee on-boarding and training, management of telephone subscriptions, insurances, management of access permits, IT-equipment procurement, contact person for payroll administration and other group administration.Financial Management: purchase and sales invoicing, reclamation processes, credit control, reporting, role of the main user of financial management systems, contract management, personnel budgeting.Office Management: acting as the CEO's secretary, maintaining office services and ordering goods.

Key responsibilities included mobile subscription and internet connection management (for approx. 200 different establishments and 10000 workers), procurement tendering, order- and delivery process management, reclamations, expert level Help Desk tasks, ICT-equipment assembling and monitoring life cycle, end-user access management, invoicing and employee life cycle management.

Helsinki Area, Finland

Key responsibilities included mobile subscription and internet connection management, general Help Desk tasks, ICT-equipment assembling, invoicing, accident insurance management and employee life cycle management.

Helsinki Area, Finland

Key responsibilities included employee life cycle management, accident insurance management, database management, employee benefits, general HR tasks, office management, mobile subscription and internet connection management.

Key responsibilities included order and process management in mobile subscription department, technical support for customers and DNA retailers, sales Back-Office tasks and credit control.

Position’s responsibilities included general office management, marketing support tasks, cold-calls for partners and volunteers and helping in organizing Elämä Lapselle-charity concert.

Bachelor Of Business Administration - Bba, Marketing And Business Communication

Tiimimestari 116, Team Coaching

Tiimiakatemia(r) Tiimimestari is a coach-the-coach program for both educators and business professionals. It gives the competencies.

First-Line Manager

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