Ja’Miah S. Email and Phone Number

Leads, supports and implements efforts to ensure a high-quality collaborative and impactful sales and service culture. Monitors daily branch activity to include loan production and quality, retention efforts, onboarding of new accounts, cross-selling to both new and existing members and adherence to federal regulations, and credit union policies. Maintain thorough knowledge of all lending guidelines and policies with proven ability to effectively underwrite loans. Manages the security and safety of the branch and alerts staff to changes in security procedures. Responsible for effectively interviewing and selecting branch personnel for appropriate positions with an emphasis on sales abilities.

Work with the VP of Digital Strategy & Optimization to research, analyze, and support all digital products. Be responsible for the configuration and testing of digital channel products. Assist in the creation of test plans for product releases & upgrades. Collaborate with teams within the organization to assist in generating innovative digital solutions for products, services, processes, member experiences, marketing channels, and business models. Assist with the management of all vendor case/tickets within their respective Customer Portal. Serve as the departmental Security Assistant. Utilize JIRA and Saleforce ticketing system to open tickets for issues.

Help members attain their financial goals. Responsible for counseling and cross selling members on all services offered by Founders. Responsible for making decisions on loans as specified in the Loan Originator section of Loan Policy. Established a $9+million loan portfolio. Understand and recognize FFCU products and services. Have knowledge of State Statutes and Regulations relating to Credit Unions, National Credit Union Administration Rules and Regulations and Consumer Regulations. Compliance with applicable statutes and regulations including, but not limited to, BSA.

Ensured that the member’s transactions were handled in the most efficient, accurate manner. Handled all types of transactions in order to service members of the credit union in their financial matters. Processed 200+ deposits, withdrawals, inquiries, cashing checks, etc. in a fast, friendly, and accurate manner.

Supervised 5+ cashiers per shift. Assisted the Customer Service Sales Manager and the Assistant Customer Service Sales Manager in maintaining Food Lion customer service standards according to the Front End Standard Practice Manual. Maintained knowledge of office procedures and policies relating to cash reports, register checkups, deposits, checks, Western Union, Money Orders (where applicable). Performed the Sales Associate and Service Associate duties as needed. Adhered to all company guidelines, policies, and standard practices.

Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience. Unload customers’ groceries from cart to belt-unload items for ease of bagging such as grouping cold items together. Scan customers' order and handles the payment transaction. Observe and correct all unsafe conditions that could cause associate or customer accidents. Ensure work station and front end area of the store has a neat and clean presentation