- Write new help documents for end users- Update existing knowledge base articles- Write content marketing materials- Use GitHub to update files for internationalization with i18n tags- Use Google Search Console, Google Analytics, and SERanking for site traffic analysis

I acted as a consumer advocate by researching and writing consumer-facing pages on ConsumerAffairs, including buyer's guides, how-to articles, and other consumer resources. -- Interviewed subject-matter-experts to accurately relay facts to consumers -- Generated ideas for new forms of content to increase traffic-- Conducted SEO research to develop content ideas

As Director, I oversaw the University's main writing support center, which provides both one-on-one and small group tutoring by a trained staff of student tutors as well as audience-specific support for writing and learning. -- Worked collaboratively with all staff in the Center for Academic Excellence -- Monitored and implemented existing and new programming to advance student writing skills-- Acted as the liaison between tutors, students, and faculty to ensure effective services

As a graduate student, I taught Freshman Composition and Technical Writing, both required classes for all students at The University of Tulsa. -- Created syllabi and course materials-- Worked on committees to revise university curriculum-- Met with students one-on-one to provide individualized instruction

As a PhD candidate, I managed the Helen N. Wallace Writing Center at the University of Tulsa, which provides writing support to undergraduate, graduate, and law students. -- Supervised and trained graduate student workers-- Promoted the Writing Center to University faculty, and other tasks as needed-- Worked with students to develop writing skills