• Manage key commercial fuel sales accounts in the Midwest, Colorado, and New Mexico• Conduct daily market analysis to establish pricing across 60 supply points, maximizing end-to-end value• Increased sales by 17MM gallons over target through business and relationship development consistently for 5 months• Grew the total sales of Diesel Exhaust Fluid by 300% in book of business in current fiscal year compared to prior year• Collaborate internally with Supply, Trading, and Logistics teams to ensure effective inventory management and supply reliability to execute growth strategy

• Manage 16 select Shell Branded Wholesalers throughout Texas, Florida, and the Mid-Atlantic US, delivering over 120 million gallons of fuel sales per year• Conduct market and economic analysis to evaluate new business opportunities and strategically grow brand presence in a mutually beneficial way to Motiva and its customers• Use Power BI to provide performance analytics to each customer monthly to show opportunities for growth• Cultivate and maintain business-building relationships across several states while operating remotely

• Collaborated with the Marketing Delivery Managers to manage 10-15 brand communications per month and 3 monthly newsletters for Shell and 76 brands, directed to Motiva wholesalers• Managed all customer-facing business messages by collaborating across business units to capture critical messages such as compliance, EPA requirements, hurricane updates, Salesforce technology updates, and more• Utilized Salesforce Marketing Cloud to develop marketing communications and newsletters for the Shell and 76 brands• Managed all customer-facing technology platforms including Vimeo and Marketing Zone (platform: Salesforce), this includes uploading, tagging, removing, and categorizing assets regularly for customers to access training and marketing tools• Redesigned the newsletters to allow for greater access to analytics, allowing for the use of data to drive marketing decisions. • Maintain all content on the Shell and 76 marketing zones, ensuring quick and easy access to relevant materials to support our customers.

• Successfully completed all rotations in the program including Marketing, Business Economics, and Pricing. • Developed documentation in the form of a TM Training Guide that provides TM specific context to each rotation and gives a guideline for conversations and topics to cover while in each rotation to ensure that each TM Trainee can maximize their learnings in a more easily translatable way when they transition to their field assignment. • Served as the stand-in for the FSM Marketing Communications Coordinator during COVID-19 Pandemic.

• Oversaw the branded and unbranded gasoline and diesel throughput of Motiva equity terminals and outside supply points in Texas, Florida, Southeast and Mid-Atlantic United States• Supported monthly forecasting process to ensure customer supply needs were met based on historical lifting patterns, seasonality, and new business expectations• Worked cross functionally with Supply, Operations, Pricing, and Trading teams daily to optimize inventory levels, execute pipeline and sales strategies, and capture high margin opportunities for multiple products• Maintained and adjusted product allocation levels on an individual customer and rack basis across 65 supply points to manage customer needs, enforce ratable fuel sales, and ensure high supply reliability • Created proactive and strategic plans to keep all customers supplied during hurricanes, floods, pipeline shutdowns, and various other events where supply was heavily constrained• Wrote and developed business continuity plans to help Demand Operations navigate times of major supply disruptions• Wrote desk manual and training material for Demand Operations team to ensure efficient onboarding and ease transitions• Developed strategy and documentation for managing business, growth, and supply reliability in a brand new market to the company (North East US)

• Supported Motiva customers through a 24/7 help desk for fuel truck drivers who were experiencing issues at all distribution terminals in our geography throughout Texas, Florida, and the Mid-Atlantic United States• Partnered with the Demand Operations team in monitoring and adjusting customer product allocations based on supply position and customer profitability, allowing Motiva to maximize product sales at all hours• Collaborated with the Terminal Operations team to remotely manage the technical system at each equity terminal, assessing, diagnosing, and resolving issues, allowing for 24/7 terminal operations and minimizing labor cost

 Guide and support candidates through the pre-employment process from formal offer to first day on payroll. Partner with critical stakeholders such as Managers, HR Business Partners, HR Operations groups, and outside vendors to provide direct recruitment support and ensure a flawless pre-employment process and candidate experience. Coordinate all internal and external actions relating to the hiring process including formal offer creation, monitoring and assessing background check and medical checks, managing documentation, and providing first day instructions. Understand and efficiently perform tasks in many different software programs and interfaces. Serve as the policy, immigration support, and relocation focal (domestic and international) for the US team. Facilitate the onboarding session for new hires to ensure a seamless transition into Shell, including management of employment authorization documentation and I-9 verification.

 Managed operations serving 100-2600 customers per day. Managed employee relations, hiring, orientating, training, coaching, and conflict resolution for 60-75 employees. Monitored all aspects of customer service. Worked with the employees to improve customer service overall. Dealt with a variety of customer issues, and strove to give every customer a great experience. Monitored PPA and sales, handled all paperwork, cash handling. Supported all company policies and strove to maximize efficiency and staff productivity. Worked with various levels of upper management and entry level employees to maintain a positive and peaceful work environment while maximizing productivity. Worked with the Co-Owners, Vice President, and Director of Operations in 2 successful store openings. Trained100+ employees in 2 weeks for each store opening. Assisted in assessing the needs of each employee to place them in the position that was best for them and for the company. Used PeopleSoft system to maintain all employee records.

 Managed all aspects of operations. Interviewing, hiring, training, coaching, and scheduling for 4-6 staff members. Worked to maintain a positive work environment while upholding company policies and exceeding in sales. Maintained an accurate inventory, and maximized sales and overall profit. Worked with other local businesses to market the location.Maintained a position of top 100 in the company (out of 2600) in profit and sales.