I am a dedicated and customer-focused professional with a strong background in telecommunications. Throughout my employment history, I have consistently demonstrated a commitment to understanding customers' needs and building strong relationships with them. Currently serving in the Directors Service Office at Openreach in Liverpool, I take pride in resolving issues by liaising with senior managers and directors, ensuring effective solutions are implemented.In my role, I have successfully influenced both internal and external suppliers to deliver exceptional service to our customers. I provide proactive and constructive feedback to improve processes and enhance customer satisfaction. Timely resolution of customer issues is a top priority for me, and I ensure that all involved teams are kept informed about the progress throughout the journey.Prior to my current position, I worked as a Service Delivery Engineer at Openreach in the North West region. With an NVQ Level 3 in telecommunications, I excelled in logical and methodical problem-solving. I maintained professionalism while tackling daily challenges and representing Openreach in public-facing roles. Installing and maintaining telephone networks in various properties, I prioritised occupational health and safety, ensuring high-quality work and meeting customer expectations. Additionally, I exhibited flexibility by adapting to different working schedules.Before my tenure at Openreach, I served as an Avionics Communications Specialist in HM Forces. In this role, I supervised departments responsible for setting up, operating, and dismantling mobile communication centres. I effectively communicated critical information to personnel, including senior management, ensuring a comprehensive understanding of ongoing matters. Adhering to strict deadlines and thriving in demanding environments worldwide, I collaborated with individuals from diverse nationalities. My responsibilities included maintaining VHF, UHF, and HF communication systems and executing flight management procedures in adherence to flight safety regulations.With a passion for customer service, problem-solving, and adaptability, I am driven to contribute to the success of any organisation I am a part of. I bring a strong work ethic, professionalism, and a track record of achieving results. As a dedicated professional in the field of telecommunications, I am committed to continuous improvement and ensuring optimal customer satisfaction.